Why not get your friend to contact the insurance company to send your friend some paperwork describing the damage done and showing it was fixed? She could just give the dealership a copy. If fixed properly, why is the dealership complaining?
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Ask the place where it was repaired for the paperwork or call the other carrier.
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It is your (friend's) car. Who ever fixed it has to give you (your friend) the records of the repair no matter what ins co paid. If they give you (your friend) grief, something odd has occurred and you should contact the appropriate consumer protection agency.
Have your friend ask her insurance carrier provide a letter with documentation that the car was repaired. If an agent or broker sold the insurance policy, I would also ask for their cooperation.
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