A customer came in and purchased an item that is to be delivered at a later date. Payment has been taken. Upon review of the contract, we noticed the amount charged was incorrect, and our salesperson admitted to the huge mistake. This was an honest mistake. When we called the customer to clarify the mistake, they claimed that since they signed a contract, we could not void the contract, and had to offer the goods and the price signed for. Is this true? Under what circumstances can a company refuse service or void a contract to a customer if there is nothing stated in the contract about cancellations by either party?
This is a complicated question, and likely will depend on how "huge" a mistake was made. The law treats the unilateral mistake (versus mutual mistake) of one party as something that can be fixed in a court action called "contract reformation" provided the non-mistaken party KNEW or HAD REASON TO KNOW of the mistake. For example, if your buyer had reason to know the price was far to low, and took advantage of the situation, then the contract could be re-written by a court to reflect reality. However, if the first the buyer knew of it came from you when you called the buyer, then a court likely will enforce the contract as is.
I would recommend speaking to a commercial lawyer to get a better, clearer picture of the situation you are facing. Whether or not court action would be a good idea depends on how large the mistake is, and whether the risks of litigation, the time and expense of litigation, and the intangible harms associated with suing a customer.
NOTE: This answer is not intended to be legal advice and should not be construed in that way. This answer does not create an attorney-client relationship and no such relationship may be created absent a signed retainer agreement. The author is licensed in Illinois only, and his answer is for educational purposes alone.
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