I need to know how to file a complaint against NELNET FINANCIAL PLANNING who works with The Department of Education.

I have two loans with The Department of Education. Nelnet charged me for a loan that was not mine, also on one loan I have paid interest with no principle for the last two years. This does not seem right and when I called NelNet they are uneducated people on the phone. i need help as to where I can file a complaint.

Easton, MD -

Attorney Answers (1)

Helen Lou Marsh

Helen Lou Marsh

Education Law Attorney - Sonoma, CA
Answered

I suggest you contact NelNet, either directly or through an attorney, by fax rather than by telephone. You are more likely to get referred to a person with the ability to answer your questions.

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