I need to know how to file a complaint against NELNET FINANCIAL PLANNING who works with The Department of Education.

Asked over 2 years ago - Easton, MD

I have two loans with The Department of Education. Nelnet charged me for a loan that was not mine, also on one loan I have paid interest with no principle for the last two years. This does not seem right and when I called NelNet they are uneducated people on the phone. i need help as to where I can file a complaint.

Attorney answers (1)

  1. Helen Lou Marsh

    Contributor Level 7

    Answered . I suggest you contact NelNet, either directly or through an attorney, by fax rather than by telephone. You are more likely to get referred to a person with the ability to answer your questions.

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