I have a smart start interlock device installed on my truck. Concerned about "Abort Tamper" apearing on LCD screen

Asked in Austin, TX - about 2 years

I checked my violation status by pressing #3 and it shows I still have all 5 points remaining w/o any violations. However when I finaly reached Smart Start they said it most definately would appear on my monthly report. I then called the location where I had the instalation done and the rep. told me "oh yeah that happens sometimes if you are holding the device in the palm of your hand and block the air intake vent on the back of the device" What??? There is absolutely no info on theiir web site nor is it mentioned on the training video how can they possibly hold me accountable and accuse me of tampering with the unit? On all ocasions moments after the "Tamper" signal displayed on the LCD I passed on the next attempt on each ocassion. Is this a rare or typical glitch in their system?