I had surgery, filed a claim on a private disablity company, thery have requested medical records from a provider

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Because the medical provider has not submitted my medical records to my insurance co. they are holding up my claim, my insurance co. has submitted 12 request in the last 3 mon., and the medical provider has ingored all but the last one when I called the provider, but the insurance co. still has not recievied any records, and they can not prosscess my claim till they get the records from the provider. Because of this my credit rating has drop, and for the next 7 to ten years this will all be on my credit report, this provider is messing up my life and my credit for all those years.