i paid almost $6000 to a laser hair removal spa and they failed to get results because of the low fluence settings and an inappropriate laser. they guaranteed the results and failed to deliver. i have pictures and my medical file to prove my case in small claims. it will cost money to correct the problem. they would want me to sign a confidentiality and non-disclosure agreement and stop further investigation through the board. how much should i ask? there were also additional side effects like increased hair growth because of the low settings.