Roofing company did not apply the required flashing used to prevent leaks. A leak occurred causing extensive damage to our ceiling. They repaired the roof, noting the issue was their fault. We asked if they would cover the cost of fixing the property damage, they said No. We feel that they are responsible, how to we proceed with getting reimbursed for the cost of a new ceiling? What steps need to take place in order to give them the opportunity to pay for the damage and what do we need in case we need to take them to small claims court?
Put your demand to them in writing and include a request that they forward the demand to their insurance company or provide the insurance policy information directly to you. If the roofing company is licensed by your local municipality/County/City, you can contact the licensing agency to see if they have some kind of dispute resolution program or other way to make a claim. If these steps don't work, you'll have to consider suing. You'll need your proof of liability (written admission, etc.) and proof of damages (pictures, estimates for ceiling repair or paid receipts for it, etc.).
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You may have a consumer fraud claim in addition to a negligence claim. You should file a compliant with the NYS Department of Consumer Affairs. Here is the link: https://www.dos.ny.gov/consumerprotection/form/complaintform.asp
You may want to speak with a consumer protection attorney. Often times, attorney's fees are paid by the defendant. This means that if you can establish a violation of the consumer protection law an attorney may agree to take the case on a contingency basis.
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