So i have been having constant billing issues with att, and moving issues. one of their techs called me a slur for gay people over the phone when he was just a couple blocks away after i told him i felt like he was just trying to get out of doing the job. he went to my old address and refused to come to my new one. Also, they advertise 12mbps speeds, and i always remained at speeds 1.5 mbps or less from the advertised speed. they kept messing up my billing, promos kept dropping and random things showed up, so i wrote At&t a letter of dispute about a month ago. the day after i sent the dispute in a new tech showed up, installed a competely new line and phone jack, assure me that since everything was new, id get perfect if not higher speeds, and i did for a couple of days until ;
att received my letter 2 days letter. since then, my internet speeds dropped down to half of what i was paying for. i used their speedtest on their site, took screen shots on my macbook. my account still showed i was on a 12mbps plan, however i was consistently getting 5.4mbps-8.7mbps. a lady in california calls me about the slurs used by the tech and gathered information; later after i asked why no one was responding, the general attorney let me know he is looking into things, and he was drafting a response. on friday, the general attorney told me that he wants to make sure they get me to the right speeds and the plan i agreed to, but he told me he could not find anything in records that show they were throttling my speeds which i believe is a lie. he told me they were going to deny the accusations, and after speaking more he made it clear he did not want me to get an attorney. att has this arbitration agreement , and im not fully aware of what that is or how it works. what should i do.... Save
Switch to another provider and drink decaf instead of espressso.
The above is general legal and business analysis. It is not "legal advise" but analysis, and different lawyers may... moreThe above is general legal and business analysis. It is not "legal advise" but analysis, and different lawyers may analyse this matter differently, especially if there are additional facts not reflected in the question. I am not your attorney until retained by a written retainer agreement signed by both of us. I am only licensed in California. See also avvo.com terms and conditions item 9, incorporated as if it was reprinted here. less
This is not a medical malpractice question. You should direct this to a contract lawyer. You may consider switching companies.
This response is not intended to act as legal advice. I am not licensed to practice law in any state other than... moreThis response is not intended to act as legal advice. I am not licensed to practice law in any state other than the State of Illinois. No attorney-client relationship is formed until you sign an attorney-client agreement with my office. less