My boyfriend and I were in a Home Depot in Bellingham, WA. When we came out of the store his truck had a huge dent in the back half... someone had smashed into it in the parking lot and drove off.
Home Depot has security cameras and we gave our info to them. We also called the local police and filed a phone report with an officer who said to wait for Home Depot's input. Then we called his insurance company (Allstate) and they said to wait for Home Depot/Officer.
Long story short... now a week later Home Depot says they have nothing on tape (either can't see or they're too lazy to help).
What's the best plan of action now? My boyfriend's insurance has a $500 deductible.... is he really just left with nothing having to pay out of pocket to fix this ding?