how can a mortgage bank get away with damaging and reporting false information.

we sold our house 6 years ago in Scottsdale AZ, and now we are looking to purchase a house but we were declined because our mortgage company from 6 years ago are reporting that we are still late with the payment as of today, we have proof that we had closed on that 6 years ago and they are now sending letters stating we are sorry. and that is it.
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