I ordered a banner and paid at time of ordering. The banner isn't close enough in color, the merchant refuses to reprint and is offering a 50% refund. My wife returned the banner to discuss having it redone. The owner, a real hothead, took the banner back, verbally abused the employee that took the order and said "give her a refund". My wife was extremely uncomfortable during this exchange and left the shop. After asking to have it re-done or a full refund, I am given an ultimatum of accepting a 50% refund by 5:00 pm today or get no refund at all. I didn't sign a work order even though I had a banner made a year earlier without any problems. At the moment, I don't have a banner and I am out $241.00. What is my recourse? Thank you very much