Gas company undercharged now wants payback

I bought my house from a family of 4 in July 2004. I am single and live alone. In January 2008 my gas company discovered my meter was faulty from 3/1/05 to 1/17/08 and replaced it. They now have sent me a bill for the gas not charged for due to the faulty meter. They are estimating the amount based on historical usage from prior years.
Two questions: 1) Since the meter was their responsibility and I paid my bill promptly each month, do I have legal standing to claim this is their fault and I am not responsible for the bill?
2) If I am responsible, since I as a single person consume a very different amount than a family of four, is it reasonable for me to refuse to pay until they recalculate based on a single person's historical usage?
thanks. - Is this your question? Add additional information
Answer this question Add to list

Answers (2)

Kathleen Dillon Hunt

Kathleen Dillon Hunt

Contributor Level 5
While the utility may not be REQUIRED to adjust the billing, it is highly likely they will do so if you call and speak to a supervisor. I would not recommend that you just "let it go" and refuse to pay it. You may also wish to call the Washington Utilities and Transportation Commission to determine exactly what your rights are. I had a similar situation when I first moved here, and Puget Sound Energy worked with me to come up with a reasonable amount.
2 0
Paul H Teague

Paul H Teague

Contributor Level 4
Ms. Hunt provides sound advice. First, try to work through the dispute with the utility. If you are not satisfied, contact your local utility commission. Many customer disputes are resolved informally and easily with the assistance of commission staff. If you are still not satisfied, you may pursue a formal complaint against the utility. The utility operates pursuant to a tariff. The tariff likely has a section describing the utility's rights and obligations if a meter is found to be faulty. Commission staff can you help understand the tariff language. Good luck.
1 0
Back to Search Results

Ask a Question

Get free answers from real lawyers.