Your friend needs to act on this letter to resolve this dispute as soon as possible. many times a retail store will file criminal charges at a later date if the civil demand is not met. The store has up to a year to file the charges
Your question, as I understood it did not ask about a "criminal" record, but just a record. So to answer your question, since I am licensed in Maryland, the answer is MAY BE, in my opinion. There are no public records except a civil lawsuit record, a criminal record, and a collection record kept by private entities such as credit reporting agencies. If the company sues you, then there will be a civil record of a legal claim for damages against you. If there are criminal charges filed, then that will also create a record - but this appears not to be the case based on the representation you were given. If the claim is sent to collection, then your credit will be affected by this claim and it may go on your record, if valid and unpaid. This is a more complete answer, I think.