ok well i went online and ordered service threw Verizon web page, i completed the order process including giving my ssn and my debit card number and got a conformation email stating that my order would be shipped in 2 days.i then went on Verizon chat with one of there employees and was told that my order was complete and that my phones would arrive in 2 days and that i would not have a deposit for the phone lines, so to sum it up i have two things in writing from Verizon saying i have no deposit and now they do not want to honor that telling me that the person that told me i didn't have a deposit didn't have the authority to tell me that. is this not false advertisement what can i do legally
Divorce / Separation Lawyer
I'm confused. You say you did all this online and on the phone and say you have all this in writing.
If you do, make a formal complaint with the FTC and the Governor's Office of Consumer Affairs and Better Business Bureau. Then attempt to cancel per whatever short grace period is in the contract (follow those instructions exactly). Verizon, along with ATT, both have horrible ratings for customer service so don't expect help from the customer no-service people that answer the phone.
You likely CANNOT sue (Verizon uses language to waive your right to sue), but you can vote with your feet and head to the Sprint store once you settle things.
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