We owed a customer a refund because the job was not finished as originally planned and took the money down to him less $250. for work that was done. He refused the check wanting the whole amount back. We were advised to send h im the check with the invoice. Before we could send the money back we got a call from the police dept re: this matter. The officer kept repeating that this was a civil matter, but we were wrong to keep the $650. She repeated this a half dozen times. It was explained to her a half dozen times that no one was hiding or trying to keep the money owed the customer, but t he customer refused the money and was terribly abusive. the officer then stated the customer felt that the $250. we charged them was too much and we should "charge them for the paint and labor in the amt of $25. which was exactly what the customer had told us. The police officer kept repeating that we were "opening ourselves up for litagation". She then verified my husband's date of birth and our address. She stated there was nothing the police could do, but she was getting "our side of the story".
Did this police officer step over the line? If this is a civil matter, why was my husband's dob and address verified by this police officer. We are still planning to deduct 2 service calls, labor and parts from the $650. Could someone please tell us if we should speak to someone higher up at the police dept and let them know how we were contacted and badgered by this officer or is this normal procedure for police to get involved in this type of case. If we send the customer the $400. and he refuses it again what is our recourse? - Is this your question? Add additional information


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