consumer rights

I recently had to change cell phone plans with Sprint (on Nov.2. 2007) because we moved from Idaho to Wasington for a job transfer and the plan we had in Idaho was not available in Washington. Sprint's policy is that plan changes automatically renew your contract with them for 2 years; which would put our new contract thru 2 Nov 2009. Our previous contract with expires on May 19, 2008 and I was able to convince them to honor the May 19 2008 cancellation date, and I was told they put a note on my account that would allow that. The problem is is that it is also their policy not to provide anything that is a note in an account in writing to the person who has the account. I am afraid of getting screwed over when I go to cancel my service because every time I have tried to talk to anyone about getting a copy of this note, they all conviently can't find the note on my account about letting me close it on May 19 until I'm a jerk about. This is a contract and shouldn't I have the right to have in writing all terms and deals in a contract? - Is this your question? Add additional information