I would need some specific information about your 401(k) before I could offer you a firm opinion. However, there are 401(k) plan that can be rolled into an IRA. If your employer continues to ignore your request, I suggest speaking to the outside plan administrator of the 401(k).
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Also, companies like Fidelity will give you free advice on the various options.
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I agree with my colleagues. From a practical standpoint, if your employer is not responding to your requests, then contact your 401(k) plan administrator and / or your IRA manager. If you presently do not have an IRA or want to roll your 401(k) into a new IRA, call the financial institution where you would like to open the IRA and talk to them. Those calls could yield a wealth of advice.
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