I bought a net10phone . The ads all say unlimited talk/text/picture/data-email and 411. All of the a sudden his internet gets turns off. i call them and they tell me he used all of his 1.5 gb of data. i asked them how ? i paid for unlimited everything !all their ads and retail places that sell it say its unlimited their website says unlimited ! and they said there is nothing they can do. i asked to talk to supervisor they transferred me to an automated system which tells you nothing and hangs up on you. well today 6/7/13 i paid $50 for another month of service and data and they tell me that my sons data will not be turned back on due to usage last month. and they will not give me any refund! so again i paid for unlimited everything and only have talk and text for the same amount?!?!?!?!
i was told by one of their reps that back in March 2013 they switched from unlimited to the 1.5 gb . But as i said before all their ads on tv ,on their website, on their packaging for the phones all and when i went to radio shack.
Car / Auto Accident Lawyer
Contact an attorney in your area. What are your damages?
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Ethics / Professional Responsibility Lawyer
I am seeing a lot of complaints about this very issue. Apparently net10 got rid of unlimited data in March of 2013. You could sue in small claims court, but that could actually cost more than your damages. Make sure you have a copy of your contract that shows the unlimited nature of the service. If it is a month to month service, there probably isn't too much to be done. You could try speaking with a contract attorney about the case, but the problem is the amount of damages would be very low.
I would not be too surprised if a class action suit comes out of this at some point.
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