Bought Tax Software for the 2013 tax season and company failed to have the software working properly by Jan. 30, 2013.

Asked over 1 year ago - Atlanta, GA

I bought the software from TS Corp for the 2013 tax season on Jan . 2 , 2013 . The software from the start had issues and I was very reluctant to work with the company to resolve the issues with the Windows 8 software . I have had numerous calls and remote support to try and fix the matter . On Jan . 30th when tax season officially started the Tax Vision software was not working and did not work completely until Feb . 1 , 2013 . I was offered a refund or a switch to their Web Based version but was told that it also had problems with the bank applications and sending returns , I had also tried numerous times to successfully send Tax Returns through their software only to find out that my software was not working properly to transmit returns . Services were canceled and can i sue them . no refund yet .

Attorney answers (5)

  1. Scott Benjamin Riddle

    Pro

    Contributor Level 20

    6

    Lawyers agree

    Answered . Anyone can sue for anything, but whether you have a valid claim is a different question. Your post indicates you might have a breach of contract claim. However, the more important question is how much are your damages and is it worth time and money? Even a small claims case you handle yourself requires several hours of your time, a filing fee, and even then how are you going to collect a judgment? A larger claim (more than $15,000) is even more time,over a year or more, and money, and several thousand in legal fees and expense.

  2. Dana P. Shaffner

    Contributor Level 13

    2

    Lawyers agree

    Answered . If they failed to deliver working software suitable for your use, and, as my fellow lawyers have pointed out, you actually sustained damages, then you might be able to. However I would like to point out that the IRS efle portal itself was not accepting returns during much of the time frame you were talking about. If you return contained any but the most basic forms, the IRS efiling portal wasn't even open to you until last weekend, so no matter what, their software couldn't allow you to upload a return. Most tax prep software wasn't working until late January anyway as the IRS hadn't finished processing code or approving forms for 2012 filings. As to getting a refund, read the Terms of Service you agreed to when you bought the software. Likely it will specify the limit of their liablity and what you need to do to cancel the software license. Finally, you will also need to sue them where their office is located, not where you are located. I think you will find it to be cost prohibitive to sue them for a refund, so you might wish to avail yourself of other means, such as a complaint to a Better Business Bureau.

  3. Stephen L Frye

    Contributor Level 6

    3

    Lawyers agree

    Answered . It sounds like you have a case. You may want to consult with an attorney to see if you are entitled to more than just a refund. Did you loose business or hours? Did the replacement software cost more?

  4. David B Pittman

    Pro

    Contributor Level 20

    2

    Lawyers agree

    Answered . Consult a business lawyer.

  5. Alexander Izaak Bozof

    Contributor Level 9

    2

    Lawyers agree

    Answered . You want to sue for what loss? Have you lost work income or incurred fines? If so, then yes you could sue provided your purchase contract doesn't specifically exclude this circumstance. Generally speaking, some software licenses do exclude a variety of circumstances. You definitely need an attorney to review the matter.

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