A phone co. charged me extra money for a phone they gave me for free. They've altered my account and I have proof they have lied

Asked about 1 year ago - Boston, MA

They claim I've agreed to pay for the phone. When I deny it and ask to hear the recording to prove it, they tell me they cannot allow customers to hear their own phone conversations. They continuously shuts off my phone and I have to dispute those charges. They put me in a payment agreement for a mistake they made months ago. They have charged me additional money during this payment arrangement. I ask for a Manager or Supervisor and they keep giving me reps that cannot help me. They have sent me conflicting emails and i have names and badge numbers of reps I've dealt with. They refuse to go back to phone conversations and review them with me. My bank statements shows payments they are not acknowledging. When I try to explain they become frustrated, they have bad customer srv., skills.

Attorney answers (2)

  1. Thomas J Callahan

    Contributor Level 18

    Answered . Try this, filing a complaint with state Dept. of Telecommunications and Cable.
    http://www.mass.gov/ocabr/government/oca-agenci...

    Outside government, file a complaint with Better Business Bureau.
    http://boston.bbb.org/Business-Complaints/

    To questioners from West Virginia & New York: Although I am licensed to practice in your state, I practice on a... more
  2. Keith G Langer

    Contributor Level 19

    Answered . You might also contact the Attorney General's Consumer Protection Division for assistance.

    The foregoing is for general information purposes and does not establish an attorney-client relationship.
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