Based on 3 reviews
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My divorce finalized over a year ago. I selected Diane Russell to represent me because she had a number of years of experience in family law. She was very personable and worked with me every step of the way. She was always professional and gave me sound advice. My divorce was not terribly difficult but I knew that if I ran in to issues she had a wealth of knowledge to bring to the table.
I went to Diane Russell for a consultation on a legal matter THANK GOODNESS she showed her colors immediately! I asked when I scheduled the appointment and when I got into the office if there was a consult fee, I was told no. Upon filling out the "new client" paperwork and going over disclosures there was NO disclosure of a fee (her partner at the time, who an acquaintance had used in a legal matter charged a consult fee so I wanted to be 100% sure). When I got out of the consultation I was asked to pay almost $500 for a consultation fee! WHAT!!! I asked twice AND verified the paperwork had no disclosure of a fee. This is a violation of the WSBA! During the consultation she did nothing but criticize and chastise me. She wouldn't listen to ANYTHING I had to say; I felt like upon meeting me she was already on the opposing parties side. She was rude and unwelcoming, didn't seem compassionate or caring at all! She talked over me and gave dirty looks TERRIBLE people skills.....she acted as if she was better than me from the moment she met me. When she gave me a quote for a retainer she asked for 12 TIMES the amount of ANY other attorney in the area and then said when that retainer amount ran out I would need to pay the same amount again!!! I retained a different attorney for my case and couldn't be happier with him, he is phenomenal! I paid 1/12 the retainer to him and he really goes to the mat for me and has TOTALLY turned my case around to my favor! When we've been in court I have seen Ms. Russell and have only reassured that I made the right choice not retaining her. She seems passive and uncaring when arguing her cases for her clients NOT the kind of attorney I would want!
She missed things from other attorney ...completely!
did not inform me of court times and dates. Was terribly expensive and did n't fight for me. Rude, obnoxious. Took her money and ran!