Based on 16 reviews
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Posted by Jerri, a Child Custody client,
I cannot say enough good about this law firm.
I hired the law firm of Susan Millican O'Brian in August 2011 for a Third Party Custody Case of my grandsons after my son was stabbed. Susan will tell you in the beginning what your options are and will allow you to make the decisions based on this information and she explained what the outcome(s) could be.
Although the case was pretty simple in the beginning, it became a high profile, difficult case due to other parties filing a custody case against me and THEIR attorney kept dragging it out. But Susan and her staff were able to push back on the other party and in the end, we did prevail and won the case hands down.
Susan and her attorneys were very driven to stay with it and they guided me all along the way with the progress and what would happen during each step of the way. They communicated with me and we worked together as a great team. The entire office was involved in my case and all had a personalble desire to see it to the end.
I would very highly recommend this law firm of Susan Millican O'Brian any day and feel that she was very professional and has been willing to work with me all the way.
Posted by Kim, a Family client,
This firm was recommended to me by a good friend who practices family law. Everyone at the Redmond Town Center office was kind, professional, helpful, and accessible. I was constantly asking questions and looking for followup and I was never made to feel like I was bothersome or not a priority.
Posted by Laura, a Child Support client,
I told this firm that I was low income, was seeing a court facilitator and needed to validate what was the proper course of action. They said I was not pursuing the correct action, said they they could do the correct action for me after paying them a retainer. They "bulldozed" ahead even researching and billing me for another unrelated case that I was already handling for free through DSHS in an attempt to "win additional monies from my ex for their personal attorney fees" (their words not mine). They tried to get their case heard at my expense and both the commissiner and judge dismissed it telling them they were not pursuing the correct action. They should have been filing the very action that I walked into their office with from the court facilitator. I was told they would do that but only for an additional $10,000. I had already paid them $14900.00 which was more than my entire income from the year before. They never listened to what I said or hired them for, withdrew from my case without finishing, and within a 30 day deadline of when the correct case had to be filed.
Posted by a client,
If you want a firm that only cares about winning a case (and not truth or facts)...this is the team!
They will do whatever it takes to win a case and facts and truth are not important. You can tell them any lie, and they will go with it without any hesitation...in fact they will help embellish it!
Every stereotype you can think of with regard to "Lawyer" rings loud and clear with this group. Remember...it isn't about justice, it is only about winning!
Posted by a Divorce client,
This office treated me extremely well throughout my case. I had a very difficult and emotionally charged divorce and their team was with me and my children every step of the way. I always felt that I had a strong advocate on my side. If you have children, I especially recommend this office.
The only thing other thing I would have to say that they are more knowledgeable of the processes in King County than they are with the ones in Snohomish. They were able to stay on top of things in Snohomish but they were clearly more comfortable working within the King County court system.
As to their billing practices mentioned by others, they are a service you are paying for and, as with any professional, they don’t work for free. When you sign up you agree to pay for what you get but you definitely get what you pay for. At the end of my case, things ended very tragically and I had already spent close to $50,000 on lawyers (not just them) in a period of a few months. Knowing my situation, they “no charged” much of the work to close out my file.
The biggest “plus” with this firm, for me anyway, is that they are all very caring and personable. They take each case on as if they are fighting it for themselves. They honestly care about their clients, you won’t feel like you’re just their next paycheck!
Posted by a Family client,
I just finished my family law case with Wolfgang Anderson of Seattle. After spending a year and $30,000 with Susan O'Brian's firm, my case, in her firms own words, "was prejudiced", as they had to make a "request for continuance" due to the case's terrible mismanagement for nearly a year while they collected funds for work that was never done. I had been working with one of her attorneys that I was told was under Susan's direct advice and discretion. It was pretty obvious when I met with Susan just before I left the firm, that wasn't the case. Even after leaving her firm I was still continued to be billed. In my opinion, she should repay the $30,000 I gave her law firm since I had to pay another attorney to complete my case and reverse the damages done by her firm. Three of the five attorneys she had working for her at the time all suddenly walked out. It's no longer my business however, simply put- I would not recommend Susan O'Brian's firm to anyone. I will say though, her office staff was excellent warm and caring.
Posted by Joshua, a Child Custody client,
My experience with Susan Millican O'Brian and her firm has shown me that there are lawyers who care about the clients. Susan did not represent me in court but did lend assistance and support when needed. One specific time was when my attorny Kristilyn Reese had to be out of town. The opposing party tried to slip in some exhibits last minute knowing my lawyer was out of town. Susan contacted me from her hom after hours to make sure I was made aware of what was going on and also made sure I knew what it all meant. Susan and her firm have stood me and my family through out my custody hearing. Their support has been extremely reassuring in this unbearable sistuation. I Thank Susan and all those with in her firm help and support.
Posted by Ms. Ma, a Divorce client,
I was a client of Susan Millican O'brian almost 6 years ago and I totally agree with Michele and another client's reviews. I was billed by outrageous fees with details of the charges which were unrealistic like fax, photocopies, stamps, etc..... ( I am talking about grand).
I had to call to get the update of the status of my divorce. My court dates were changed and rescheduled many times due to Susan's personal affairs as per Susan's explanations, shortage of staff, (one lawyer and one paralegal at that time, then Rachel, who left shortly, then Billie joined...) I had the same bad experience as one client at the mediator's office in Seattle. I was billed for a total of 11 hours for the arbitration while the arbitration lasted for less than 8 hours. I was shocked when I learned that I was billed from the time when Susan left her house until she got home at the Eastside. She offered me a ride to the Eastgate park and ride . If i would have know that ride cost me $275.00, I would say: No thanks. A cab is still cheaper than her ride. It's ripped off and unethical.
The outcome of my divorce would be different if she were more professional and ethical and I had fired her to get a better lawyer.
I would definetely not recommend this lawyer.
Posted by Nikki, a Child Support client,
I came to the Law Offices of Susan Millican O’Brian and Associates, P.S. with an extremely difficult parenting action that needed some major changes. I knew going into this process that the odds were against me, although, I had confidence that if anyone could succeed and persuade a Commissioner/Judge to listen to my position, it would be this team. They are very thorough in their research and they whole heartedly believe in what they do. Because I have a disabling disease, I was limited on how much foot work I was able to do. Therefore, I needed to hire someone I trusted 100% to take my case and the facts I presented them and trust that they would be able to research it thoroughly and pull together a winning argument. The result of their hard work was very favorable for my daughter and I. When I explained to my daughter what the changes in our life would be – the look on her face was priceless, her whole face lit up and she was grinning from ear to ear. In fact, her school counselor even commented on how confident she is with this change. I recently hired them to work on an adjustment of child support for me and one of their attorneys, Jeff M. Gregory, was able to get me over 4 times the amount of child support I had been receiving for 7 years. I am so thankful to this team and the changes they were able to make for my life and my family. Everyone associated with this office has always gone above and beyond what I expected. If I had a question there was always someone who knew about my case and was able to get the answer I needed. They treated me with respect and were honest from day one exceeded my all my expectations. I would highly recommend Susan's office to everyone.
Posted by Christina, a Divorce client,
I am so grateful to Susan and her team. They handled my divorce case very professionally. They handled me, during such an emotional time, with care and respect. Everything was explained to me thoroughly- including my bill. If I ever had a question or a concern, the office was a phone call away, and promptly answered my questions. I found Susan very ethical- a huge difference from some of the lawyers I have used in the past, and those a few of my colleagues have used for their divorces. Let me say this: If you are going through a divorce, and especially if you are a woman, do yourself a favor and get a good lawyer with an experienced team. You will not regret it- even if it costs you a bit more. I look back at my divorce, and I realize what a fragile state I was in- it was a relief to trust my lawyer- to know my case was being handled effectively. I wholeheartedly recommend Susan Millican O'Brian's office.