I contacted Mr. Essig's office regarding a land issue. I was informed by the person taking my call that the initial consultation was at no cost to me. The woman and I agreed I would send an e-mail describing my situation to prepare for the phone call consultation. I sent a few e-mails to Mr. Essig and after a few days, he called me back. We talked for about 15 minutes. He suggested some services he could provide and cost of those services but I decided not to proceed. I was surprised to find a bill for $244 for the consultation. When I contacted the firm to dispute the charge, they told me my legal plan didn't cover the consultation so I was required to pay. I subsequently contacted the attorney and was given a similar story that all time is billable. I would normally not dispute something of this matter but since I was told the consultation was no charge to me and I did not solicit further services, I would have expected the attorney's office to reverse the charge given what I was told at the initial phone call. Poor customer service.