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Mr. Hess was on vacation when I called the office, but he stopped in the middle of his vacation to make an appointment that same morning to see me. This was the first time I'd ever seen him. I couldn't believe how thoughtful and caring he was. I have a very complicated estate issue and he provided me every paper I needed and more information than I could ever have imagined. I don't think he'll ever know just how much all that meant and how much he helped me. He makes you feel like you've known him forever. If you ever find yourself in need of an attorney, please contact Richard Hess. You'll leave his office feeling like you're family and that any problem you have is taken care of. He is brilliant and down-to-earth, but he doesn't play when it comes to his profession. He knows what he is doing and is about the most honest person I've met. I'll recommend him to every person I meet. Thank you, Mr. Hess. You made this very emotional and difficult process so much easier and it was a true honor to meet you. Please don't ever change!! :) We need more people like you in the world :) simp