Based on 15 reviews
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We hired Caruso Law for our serious wreck. We appreciated all the efforts and time that was involved. They answered all questions we had, and they returned our calls within a reasonable time. They took the time to explain things as needed, and discussed items in terms we understood. As a client we felt they had our best interests at heart. Despite the length of our case because of a ridiculous insurance attorney on the other side, the firm still kept us a priority.
Mark Caruso and his staff really helped me and did a really good job on my car accident case against Loya Insurance. The insurance adjuster treated me like sh** but I never had to talk to him again once I got Caruso involved. I dealt with Marc Rushing, the legal assistant, and Mark Caruso, the attorney. It took a little longer than we all expected because Loya Insurance is such a bad company to go after. We ended up filing a lawsuit, and they settled pretty quick.
Mark Caruso helped me in a truck crash where I was injured, pretty severely. The big tractor trailer insurance company delayed on fixing my car, and then I got this firm to help me. I also got lots of emergency room bills in the thousands. I also missed 90 days of work. Mark got my case settled higher than I thought. Then he got the doctors and hospitals to reduce their bills to put more of the settlement money in my pocket. I recommend them to anyone needing an injury attorney.
Thought that this law firm did a really good job getting me money from the insurance for the motorcycle wreck. Liked that I didn't get billed but only paid a percentage of the settlement at the end. Also, Caruso discounted the fee to 29% to get me more money. Liked these guys alot. Recommend them.
Good to find an honest attorney. They told me at the beginning that they would work hard to get me a good settlement, and that is exactly what they did. Got me to a doctor who helped fix my problems. Very happy and glad I got them.
I intended to hire this attorney after being impressed that he returned my call on a Sunday, answered my questions and seemed to have a great background. I made an appointment when he suggested. I showed up. he did not. The staff said they didn't know when he'd be back; it could be 5PM. They said he knew I had an appointment with him, but had gone to lunch. They wanted me to talk to a paralegal. I said I already had talked to the lawyer and am a paralegal. They asked if I would wait; I said I would. Mr. Caruso showed up half hour later and then I was informed it was company policy to talk to a paralegal first, despite that I already had talked to him and was ready to hire him when I walked in. So if this was the case, why didn't they tell me that when I walked in and I would have talked to the paralegal? I don't like suspecting I am being lied to. Finally they led me to some room and some attorney came in. I was scratching my head after these conflicting stories. I didn't feel well and asked a couple times what was going on. Finally the attorney decided to get down to business and asked for the police report on my car accident. I took it out of my file and he told me to leave. I said 'you didn't like how I took out the file?' He said 'no, I don't like your attitude.' I have worked with many lawyers and I don't care how good they are, I do not like being treated like this, jerked around and then told I am the one with a bad attitude. I felt like I should have been asking 'what would you like in your coffee' along with giving him the police report. Busy as they be, in the end I am the client and no one deserves this kind of treatment. I was solicited by mail by nearly 10 attorneys as it was a bad accident and public record. I chose this one after talking to him and it takes a lot for me to get upset enough to go out of my way to give someone a bad review. As I said when I walked in 'in my world, when I have a 2 PM appointment (or any appointment), the other person is there. Had the staff been at least polite and said as I was later told 'first talk to the paralegal, then the lawyer' and not 'we don't know where he is or when he'll be back', my so called attitude would have been much better. I would not let the Pres. of the USA treat me as I was treated and add insult to injury by telling me I had a bad attitude after this. This may be a great firm, as was my phone impression, but I did not feel good and will not deal with anyone who treats me like scum of the earth and them blames me for being upset. I walked in with a good impression, good attitude and ready to hire the attorney.
Caruso law office assigned a very helpful, knowedgable,and patient lawyer for my case. They kept me update as was required. The attiention to detail was great. And I am greatful.
I highly recommend the Caruso Law Firm. I hired the firm after a car accident where I was injured. The adjuster was giving me problems. Caruso straightened out my car repairs and worked with my doctors and therapists. Then he got me a good settlement that paid the doctors, the lawyers and me. Communications with the law firm were excellent. Also, they gave me a 29% attorney fee. (Another lawyer I talked to wanted much more.) Because Caruso used to be an insurance attorney, I think the process was easier and I got more money. I especially liked working with Marc Rushing, one of Caruso paralegals. I will refer other people to this firm when they need a lawyer.
Mr. Caruso is a very excellent and trustworthy attorney. He handled my case very well and knew exactly what terms were needed to be done to win my case. I was very pleased with his professionalism and I highly recommend him.
After having experienced a terrifying accident it was a great relief to have found Mark Caruso and Caruso Law Offices to represent my interests. From beginning to end, Mr. Caruso and his staff were professional, compassionate and service oriented. Mark Caruso negotiated an excellent settlement on my behalf and assisted in making the entire process as smooth as possible. I would hire him again, and will definitely refer him to others.