Based on 10 reviews
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I intended to hire this attorney after being impressed that he returned my call on a Sunday, answered my questions and seemed to have a great background. I made an appointment when he suggested. I showed up. he did not. The staff said they didn't know when he'd be back; it could be 5PM. They said he knew I had an appointment with him, but had gone to lunch. They wanted me to talk to a paralegal. I said I already had talked to the lawyer and am a paralegal. They asked if I would wait; I said I would. Mr. Caruso showed up half hour later and then I was informed it was company policy to talk to a paralegal first, despite that I already had talked to him and was ready to hire him when I walked in. So if this was the case, why didn't they tell me that when I walked in and I would have talked to the paralegal? I don't like suspecting I am being lied to. Finally they led me to some room and some attorney came in. I was scratching my head after these conflicting stories. I didn't feel well and asked a couple times what was going on. Finally the attorney decided to get down to business and asked for the police report on my car accident. I took it out of my file and he told me to leave. I said 'you didn't like how I took out the file?' He said 'no, I don't like your attitude.' I have worked with many lawyers and I don't care how good they are, I do not like being treated like this, jerked around and then told I am the one with a bad attitude. I felt like I should have been asking 'what would you like in your coffee' along with giving him the police report. Busy as they be, in the end I am the client and no one deserves this kind of treatment. I was solicited by mail by nearly 10 attorneys as it was a bad accident and public record. I chose this one after talking to him and it takes a lot for me to get upset enough to go out of my way to give someone a bad review. As I said when I walked in 'in my world, when I have a 2 PM appointment (or any appointment), the other person is there. Had the staff been at least polite and said as I was later told 'first talk to the paralegal, then the lawyer' and not 'we don't know where he is or when he'll be back', my so called attitude would have been much better. I would not let the Pres. of the USA treat me as I was treated and add insult to injury by telling me I had a bad attitude after this. This may be a great firm, as was my phone impression, but I did not feel good and will not deal with anyone who treats me like scum of the earth and them blames me for being upset. I walked in with a good impression, good attitude and ready to hire the attorney.
Caruso law office assigned a very helpful, knowedgable,and patient lawyer for my case. They kept me update as was required. The attiention to detail was great. And I am greatful.
I highly recommend the Caruso Law Firm. I hired the firm after a car accident where I was injured. The adjuster was giving me problems. Caruso straightened out my car repairs and worked with my doctors and therapists. Then he got me a good settlement that paid the doctors, the lawyers and me. Communications with the law firm were excellent. Also, they gave me a 29% attorney fee. (Another lawyer I talked to wanted much more.) Because Caruso used to be an insurance attorney, I think the process was easier and I got more money. I especially liked working with Marc Rushing, one of Caruso paralegals. I will refer other people to this firm when they need a lawyer.
Mr. Caruso is a very excellent and trustworthy attorney. He handled my case very well and knew exactly what terms were needed to be done to win my case. I was very pleased with his professionalism and I highly recommend him.
After having experienced a terrifying accident it was a great relief to have found Mark Caruso and Caruso Law Offices to represent my interests. From beginning to end, Mr. Caruso and his staff were professional, compassionate and service oriented. Mark Caruso negotiated an excellent settlement on my behalf and assisted in making the entire process as smooth as possible. I would hire him again, and will definitely refer him to others.
The folks at Caruso Law have been great from the initial consultation all through the end of my settlement. Easy and great to work with. Excellent communication with me throughout the entire process
Mark was very professional and helped me from start to finish through every step. He is the best attorney I have worked with and strongly recommend him and his staff. Because of Mark it was an easy process and they helped me with my case in a timely manner. I got a great settlement because of Caruso Law Offices.
I hired Caruso Law Offices for my car accident and they took great care of me. This was my first car accident and Mark Caruso kept me informed through the whole process. As a college student I did not know how to handle the situation I was put in but Mark was very understanding and the staff was very friendly and helpful. They answered all of my questions and gave me great advice. I would recommend Mark Caruso to anyone who wants a great attorney.
I was confused after the car wreck, but Mark Caruso was able to answer all of my questions. I called other law firms, but I only was able to speak with a non-lawyer. I spoke with Mark for free when I called his office. They were able to help me work out a plan with my doctor to pay her when the case settled. I didn't have to pay my co-pays. That really helped. Then when it came time to settle, I was able to get money in my pocket and get the doctors all paid and the law office paid.
I was really happy with the entire process and I will hire Caruso Law Offices next time also.
Fought hard to get me settlement money from insurance corporation. Highly Recommend.