If you're lucky enough to be treated with respect from the start, that's as far as it's going to go. Once your case is confirmed, good luck getting anyone in that awful and lazy office to get anything done on your case. Margaret Munoz is currently my case manager and after numerous calls, ACTUAL office visitations, and pleas to speak with someone who may have answers, absolutely nothing is done. She refuses to take my phone calls every time I call. When my situation became an emergency, I went to the office in effort to see or speak to someone. I was turned away, told that Ms. Munoz will not see me because I hadn't set up an appointment. How can I set up an appointment if she refuses to speak with me? I've had the worst experience. One thing that is great about San Antonio is that there are NUMEROUS OTHER BANKRUPTCY LAW FIRMS to go to. If you're concerned at all about saving your home and trying to consolidate your debt, TURN AROUND AND GO SOMEWHERE ELSE!