There are many well qualified lawyer in the Woodlands and in Houston. You should call a few and see who you think would be the best for your case. In the meantime, I suggest you not speak with the insurance company any more..
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Your daughter should contact a lawyer as soon as possible to discuss the details of what occurred.
Sutliff & Stout, PLLC
550 Post Oak Blvd., Suite 530
Houston, Texas 77027
713.987.7112 (Direct Dial)
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The person is still responsible for harm caused. In Texas, the defendant must take the plaintiff has he or she found him. Typically, this is the type of case where you are probably better off hiring a lawyer rather than trying to do it on your own.
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Hire a lawyer. This type of accident occurs about twice a week at HEB and, to date, management refuses to take the necessary steps to prevent these types of accidents. Notably, most of the accidents could be prevented if HEB would simply use motion senors on its cart movers. Feel free to give us a call and we will be happy to discuss your case with you.
You should send a letter asking for the information, but as noted in other answers the insurance company is unlikely to give you the information. I suggest that you not give the insurance anything until it gives you what you want. The exchange of information must be a two-way street. If the insurance company won't be fair, you or your uncle should file suit so you can make the insurance company produce the information.
Let us know if you have any other questions.
I am sorry to learn of your family's loss. With respect to whether the family has a claim, the answer is most likely. You and the family should call a lawyer quickly to help document the scene and advise you all on your legal rights and claims.