Based on 29 reviews
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Thanks to Victor (customer service representative) he took my complain serious. He spoke to Solis about my case. Solis was not aware that my case had been closed. I was set up with an appointment with Solis. Solis looked at my case and told me that his office would resubmit my I-130 at no cost. Solis told my husband and me that they would take high priority on my case. I was then sent to speak to an associate, where we updated our information for our I-130 and the process of I 601A. The girl had knowledge about the process and answered all our questions. We were glad to see someone with 15 minutes that we were there. A couple days later, Victor contacted to see if I was satisfied with the outcome of my meeting with Solis. I feel more confident that my case will be taken serious.
My husband and I hired this lawyer. Yet we have never met him. Our first appointment was held by a Legal Assistant. She was helpful. We signed all the paperwork, and paid all our dues. Everything seemed fine. They said they would contact us with the first results. We waited, and waited, and waited. I finally called 6 weeks after the first meeting. A guy answered and said they had just submitted the paper work. We thought it had been taken care of right away. The guy was rude, and basically said they would call me when they heard any news about our case. They never did. My husband called them and a lady answered. He asked what the deal was. Se explained how they have a lot of cases, and it takes time to get through them. No one here is informative. They just give us a plain answer and leave us in the blank. We have no clue what is going on with our case. and we still have not heard anything. Horrible customer service. I feel like they do not care about our case, since we already paid everything. They probably only call the clients who have not made a payment.
I worked at a law firm before. I understand how things go. I feel like they think most of their clients are idiots and will not stand up for themselves. They do not care about our case. They just care about getting paid.
I will never go back to the Law Office of Solis. You have an appointment at 9 am you won't see anybody until 1pm. Every time I went to the my appointments I never spoke to the same person. When I would ask a question they couldn't give me a direct answer. When I would request to speak to Solis they would set an appointment and I would show up and it would be some random lady off the street. I was called in because my petition case was going to be closed. The girl was asking me what to write. I told her that it was her job to know what to write. A month later I received a letter saying my case was closed and I would have to start all over again. My husband and I waited 7 years and now I have to start the whole process again. During the seven years, I had to be on top of my case. They would never contact me to tell me about my case. I had to make an appointment to see how things were going. Now with the new 601 A waiver is out they sure called me in for that. No way I'm doing that process with them.
I had problems sponsoring my fiance for IR1 visa for insufficient documents provided, particularly the affidavit of support. We had to get some legal council to settle the requirements. Solis law handled not only the petition process but was behind our back until her entry. They were very supportive in making sure she lawfully stays permanently.
My permanent resident card just came in and this law firm continuously extended their help in additional administrative processing and in getting my Social Security Card Number issued. I honestly admire their expertise but their concern and commitment to service are what makes them more appealing to a lot of foreign immigrant clients.
The quality of their immigration service is unparalleled by their efficiency and expertise. I won't hesitate using their service again in case I'd have some traveling to do in the future or maybe if I contemplate on migrating. :)
The basis I have for trusting Solis law firm is their honesty. They disclosed what I needed to know and what was going to be helpful in my permanent residency case. With patience, I got my green card in a matter of reasonable time. It's the trust built between the two parties that's important. Appreciate their help. Within a year though, I might have to follow up with citizenship when green card ceases legitimacy.
I had problems with being ineligible for visa. I thought it was hopeless after getting the news from consular office. Solis law firm supported my request and straightened it out. My lawyer coordinated with consulate and found out I have waiver for ineligibility status. We went through the waiver process and temporarily had my visa out to see my fiance. This law firm knows too well how to handle any of their clients' situations.
One of the things I greatly appreciate was when they gave me an advice for visa interview. When we got the appointment, that moment was quiet nerve-wracking not knowing how to answer in case that would significantly matter in approving my petition. They were good at preconditioning me and laying out pointers. It's great to talk to a lawyer that can establish a comfortable atmosphere for their clients.
I noticed that some law firms have limited experience and specialization for immigration service with criminal case. Solis law firm handles a wide range of cases that don't have to find another that would cater to your specific situation. They were a big help to my brother and respect their commitment to resolving it.