Poor communication resulted in excess fees and lots of headaches - Avoid like the plague!
I hired Steven Kay's law firm to represent me in my divorce. Communication is severely lacking with this firm. I was apprised of several important facts pertaining to me case - after the fact- and only when I questioned things. I did not receive a bill for several months because - unbeknownst to me - the firm was in the process of updating it's accounting software. Instead of apprising me of that fact - I was slammed with a bill several months later - and an email - telling me all legal services would cease until I remitted payment in full PLUS an additional retainer fee. I was essentially penalized for the firm's lackadaisical ways of doing business. When I asked for them to work with me on a payment plan due to their lack of communication, I was essentially told that they only thing "lacking" was my ability to make payment. A friend of mine who is a local attorney has informed me that this firm has a terrible reputation in town - that - they are considered "stupid" by other law firms. Now I understand why. If I could do things differently, I would have retained another attorney. Do yourself a favor - avoid this law firm like the plague. They are solely interested in money, not providing quality services to their clients.