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Katherine Lillian Ruocco

Katherine Ruocco’s client reviews

     4.0 stars 3 total

Review Katherine Ruocco
  • 5.0 stars

    Posted by sharon

    Edit of previous review

    This attorney has been extremely cooperative and satisfactory to work with and has done everything she could to rectify a situation that was not her fault. She mailed documents to me that were never received, and when she was told of this she immediately sent them again. Apparently they were lost in the mail. We have resolved everything and all the work has been accomplished. I am very pleased with the outcome and have found this lawyer to be very efficient and helpful.

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  • 5.0 stars

    Posted by Mary

    Great attorney

    We needed immediate help with our elderly parent. Attorney went the extra mile to be sure our needs were met. Highly recommend.

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  • 2.0 stars

    Posted by Sharon

    Unresponsive lawyer

    I had an appointment with her the first part of October and I sent her a check for $800 on October 13 for her to make some changes to my Living Trust and haven't heard anything from her up to this time - no letter, no phone call, nothing. I am going to ask for everything back from her and go to another lawyer.

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    Katherine Lillian Ruocco’s response: “Comment from Katherine Ruocco - It is regretful that this client is not satisfied. Client's calls were addressed, and were returned, unlike her comments made in the review. There were several meetings with the client that were not charged for and were provided as a professional courtesy while the client was information gathering. The client after approximately 2 years of free counsel and meetings decided to move forward with engaging our office to draft estate planning documents. The $800 fee was recorded in our accounting system in early November. The drafts were sent to the client under cover letter dated December 4. The client claims to have not received the documents, and once this message was communicated to our office by the client, the documents were promptly resent to her. Our office has been in contact with the client with regard to any edits needed to be made to the documents and the client has stated she will get back to us and has not yet done so. Our office is a bit confused as to the statements made in the review, and hopes that this client decides to tend to any outstanding legal needs, and will continue to offer excellent service at such time that she may contact us.”