I recently went through a ruff divorce in Clayton County Ga. I started out with Attorney Randall Keen who's office is located in Jonesboro, Ga. He dropped me right in the middle of my case because I couldn't give him my reminding balance 3000.00 all at one time and instructed me to come and pick up my file from his office. After picking up my file I began to do some research for another attorney boy did I chose the right one "Shana M. Rooks". I meet with her immediately and explained my situation to her regarding my divorce and my finances at the time. Attorney Rooks was willing to take my case and work out a payment plan that worked for me. Attorney Rooks is a powerful Attorney in the court room she fight hard for me when the odds were against me. In spite of all the odds against me she won my case, I got to keep my child and was awarded Child Support she knows her STUFF. If I ever were to find myself on the other side of the Law I would not think twice as to who to call and neither should you. If you want RESULTS Attorney Shana M. Rooks is the attorney to contact.
Attorney Shana Rooks came highly recommended by word of mouth. After researching her credentials, she was what I wanted to represent me. Upon meeting her and her paralegal, Tia Simon, I felt I had made the right choice. They showed accurate professionalism, diligence, and support through out my entire case. Rooks court side manners and her bedside manners ( care and understanding ) were impeccable. This client was in good hands, best decision I ever made.
I have the privilege of having Ms. Rooks represent me for the past 6 years in two different family cases including a divorce. I had an attorney representing me in my first case and I was headed no where fast. I was seeking custody of my son and the odds were stack against me, from what I was being told by my first attorney. Because I am a man I was told that it was next to impossible to accomplish gaining custody of my son even though the circumstances were completely in my favor. Needless to say, I hired Ms. Rooks and she fought for me from day one. She made sure my case was heard and that the facts came out and not long after I was granted full custody of my son. She is very knowledgeable and attentive to all the details that even before the outcome came, she had completely won me over. Her professionalism and tenacity was greatly needed in my case and I am forever thankful to her and her staff. That being said, years later when I ran into legal obstacles again I didn't hesitate to call on again. I knew I had no worries with her on the case and the best outcome was always on the table and achievable with Ms. Rooks leading the way. The outcome was once again favorable to me and my children, her advice is priceless and I can't say enough about her tenacity and willingness not to back down from any outrageous demands. Her confidence and courage is more than enough to lift you up, even in the darkest of times during court battles. I am telling you this will be one of the best decisions you could make choosing Ms. Rooks to go into battle with you. Having her charting your course will assure that you are on the right side of the scale, make no mistake this is the best thing you can do for yourself and your legal interest.
Posted by a client
I hired her for assistance in a child custody case. Just wanted her to assist bringing the opposing party to the table for mediation. But unfortunately Ms. Rooks has the bedside manner of a porcupine. Very little attention to detail, very little human-to-human concern for other people in the same room. Horrible; inconsistent communicator, both in person and via email. Doesn't follow through with simple tasks: "Oh yeah, I'll file that paperwork first thing Monday morning." Never happens. Have to remind her who you are when you call, etc.
She's short tempered, short email exchanges (even after you've taken time to write in detail about your case), quick outbursts, etc.
Always about the money prior to any further discussion of your case. Not diplomatic at all in cases where the tone of the person communicating the message can be just as important as the message itself. And isn't it generally assumed that your attorney (or at least her clerical staff) should be able to spell their client's name correctly in court documents, or perhaps spell the opposing party's name correctly? I guess not. She's zero for two on that count.
Not only would I say not to hire her, I'd recommend running - not walking - away. If it were possible to give less than 1-star, I would give them to her in every category. Not just a borderline horrible attorney; but a borderline bad person.
Posted by Jerome
I recently went through a divorce and retained this firm and my case was handled by a paralegal Tina Simon all my contact was with Ms. Simon until I fired this Firm, I was totally discouraged by the handling of my case, I wasn't informed on anything, getting copy's of documents was like it wasn't mine pertaining to my case and then I asked for the remainder of my retainer after firing this firm and went through hell, do not hire this disloyal firm you will regret it, I did and still do.
Posted by a client
She was very unprofessional in handling my case, she lied about filing my papers. She NEVER sent them to the courts after I REPEATEDLY called and emailed her office to find out the status. She even had the nerve to send me a bill when she failed to do her part as my attorney. On three occasions she sent me the wrong paper work after I emailed EXACTLY what I wanted in my case. I would NEVER recommend her!!
Posted by Robert
Ms. Rooks represented me a year ago in a modification of child support case in Fulton County. I was paying too much money. She got my child support cut by half. I had a recent set back with my job and lost a lot of money, she was able to file under some new statute that let me get my child support lowered again. I had used another lawyer in clayton but he wasn't helpful and I ended up going to jail for child support. Ms. Rooks was worth her fees
Posted by a Car Accident client
Ms. Rooks just settled my case for $100,000.00. She got me the full policy limits that were available in my personal injury case. I thought she was knowledgeable and helpful.
Posted by a Divorce client
I was told prior to hiring Attorney Rooks that she was not cheap but she was good lawyer. I agree that you get what you pay for. I am a father who was awarded custody of my daughter. While it cost me a pretty penny, Ms. Rooks was great to work with and she got me what I wanted most. I don't agree with the other postings. I know she will withdraw from your case if you don't pay and I was on the verge of that but she worked with me.
Posted by a client
I agree with the other poster. She is more concerned with money then providing complete service to her clients. She either withholds information or just doesn't seem to know all of the information to help her client. She does anything to make sure her client spends as much money on her as possible