My issues with this domestic car dealer began within two months of purchasing a brand new vehicle. Within the next month, I chose to hire an attorney for this unfortunate process. He immediately began working to resolve my case and instructed me on my next moves as well. He was extremely helpful with any questions I had, was able to expedite the process of the buy back, and return of the vehicle was a breeze. I definitely recommend him to anyone in the area looking for a lemon law attorney.
My lemon law problem involved an RV that was a lemon. Due to the cost of my Recreational Vehicle, my case had to be held in a higher court. I purchased my RV out of state and I was treated really bad and was told from the manufacturer to just deal with it. When I made it back to NC, I tried to handle all of the issues for the body and the chassis of the RV directly with the manufactures but due to the major problems with the RV and the total disrespect and refusal to replace and or repair the problems with the RV forced me to make a decision. Dealing with one of the manufactures was horrible! So, I researched and found an Attorney by the name of Jacob Matthew (Matt) Norris. Matt was honest and told me that it would be his first case involving a Motorhome. I sent my RV Service records to Matt and he took my case.
Jacob Matthew Norris is an excellent and awesome attorney!!! Matt helped me stay calm even when he knew that I had every right to be angry based on how I had been treated. I am a female Veteran and this was my retirement money.
During communications with the attorneys for the two major manufacturers, Attorney Matt Norris knew when to be pleasant and when to be stern. When I voiced my opinions as to what was taking place and to the facts of the case, Matt listened and acted on my request. When some of my opinions were wrong or I did not understand some of the legal jargon, Matt actually took the time to explain the legal terms to me so that I knew what to adhere to.
Although my case took approximately three years because of the defendant's unwillingness to settle my case, Matt did not quit on me and he submitted all documents in a timely manner. Matt also included me in every decision that was made and Matt did not take any unnecessary mess from the big RV manufacturer and the chassis manufacturer!
I have to say that although the situation with the manufacturers was extremely stressful, Attorney Matt was there for me.
What an awesome down to earth human being Attorney Jacob Matthew Norris is!!! When I needed to vent, Matt listened and he did not judge me. My father passed away during this case. Matt and I had to meet with the attorney for the RV manufacturer. During this meeting, I had a hard time and began to cry over my father. Matt stopped the meeting to give me time and to make sure I was okay to proceed.
Attorney Matt settled my case and I was very happy with my settlement amount and the return of the RV and I did not have to endure a long drawn out court battle.
I am proud to say that Attorney Matt Norris treated me with respect and stood with me through the worse time I have experienced in my life the purchase of the RV and the passing of my father! What good person!
Attorney Jacob Matthew Norris of Norris Law Firm is an awesome attorney and I would recommend him any day!!!
A Very Satisfied Client
Working with Mr Norris was the best decision I have made in a long time. From the beginning, he was very honest and up front about my case and never mis-led my expectations. He was quick to respond to my questions, kept me informed of the progress of my case and was a True professional. I HIGHLY recommend his services if you need representation on a similar lemon law issue. Mr. Norris, I want to sincerely thank you for all of your help, your work, and your commitment to my case. The outcome you obtained truly made a difference in my life, and for that I can not thank you enough!!
Matt was very persist any with acquiring what we expected from our case. Sometimes it was a bit of a slow process but I don't think this was his fault as much as red tape. He kept going back with counter offers until we got most of what we wanted. Although we didn't get 100% of what we wanted and having several misunderstandings, he came through for us. I would recommend Matt.
Two words can describe J. Matthew Norris - Professional and Winner. In my experience with Mr. Norris as my representing counsel, he handled my legal issue competently and aggressively on my behalf assuring the best possible settlement for me. He communicated very well and his support staff was also outstanding. Mr. Norris was a great value for the fee and I respect his legal expertise. Lawyers may have a bad rap, but Mr. Norris is an Attorney.
I would like to say a big Thank You to Matt Norris!
During a lemon law case involving a 2014 domestic vehicle, Norris Law Firm preformed an incredible job. Matt Norris and his Office worked with me through the entire process, kept me informed, answered questions and delivered positive results.
Matt Norris is the BEST lemon law attorney you can get. He is familiar with most automotive manufacturers and their claims process. Do the things he and his office asks for and you will get the results you want.
Posted by Marty
I have worked with Mr. Norris before and won that case as well. Mr. Norris is highly motivated and clearly interested in listening and guiding someone through a Lemon Law process. I have had a Vehicle Leaking from the roof for over 9 months, took it to the shop approximately 6-8 times for repairs. I had pictures of the leaks, timelines to when they occurred etc. However even with all this the thing that really won my case and allowed me to be able to turn the Lemon in and get a replacement vehicle was Mr. Norris' consultations with the 3rd parties lead attorney. I highly recommend him and he is an absolutely caring, patient and great person as well as a phenomenal attorney. If you have Lemon Law problems and meet the required criteria I would go to no one else. He is simply the best. While it took over 9 months to resolve my problem he was extremely patient and kept me in line. I had a tendency to lose my patience and he would calm me down and allow the process to take its course. He is simply great at what he does. Don't hire anyone else if you want the best attorney out there. I went from a 2013 to a 2015 with his help. But the best thing of all I was able to turn in that true Lemon that the company really gave me a hard time with, regardless of a mountain of pictures etc. Mr. Norris and the 3rd Party Lawyer was the real reason I was successful in getting out of my nightmare with his help. 5 Stars.
Posted by Dan
I bought a used car from a dealership only to find out that the vehicle i purchased was a salvage vehicle. I contacted the Norris law firm and received a phone call back from Matt immediately and told him what had happened. From the start of the process he kept me informed of everything he was doing and always asked me before making any type of decisions in my case. He ended up getting the the defendants to settle my case for more money than i ever expected! His fee was also very reasonable. I would recommend him to anyone that has ever had any kind of issue with a car dealership. Great job and i give them 5 stars!
Posted by David
I came to Matt with a very convoluted dealership fraud case involving a used car dealership in Mooresville Nc. Without getting into a lot of detail let me just say I was lied too every step of the way by this dealership and it ultimately ended up with me making a sizeable down payment and numerous monthly payments on time and then waking up on Sunday morning to a repo man taking my car. I contacted the dealership and they advised me that the DMV was shutting them down and told me "good luck". I contacted Matt with all of the details and he went to work. Let me just say that I'm very happy with how things turned out. He secured me a fair settlement and made sure my credit would not be adversely affected. Matt is professional, no nonsense and I highly recommend him.
Posted by Robert
I retained Matt to handle a desceptive trade practices case for us. While clearly a good case it required a considerable amount of investigation and a careful strategy in order to ensure the defendant was held accountable. We were impressed with Matt’s thoughtful approach and clear understanding of the case which he took the time to thoroughly review before he acted. I believe it was this attention to detail and willingness to pick up the phone and discuss matters as required that paid dividends. The case was fully resolved and I was delighted to have been able to work with such a capable and practical attorney.