Based on 4 reviews
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In the beginning, it was impossible to get in touch with anyone in her office. Phone calls and emails went weeks without being answered or responded to. I had no idea what the status of my divorce was and the website was down forever so I couldn't even reach anyone through that. The last few weeks or so have gotten better though. There seems to have been a change in staff recently so the response time is almost immediate. Calls get answered in the office and emails are responded to if not immediately, within the next 24 hours. The office was a sinking ship for a little bit but things are picking up and the newer staff there is pleasant and was willing to get answers for me when there was something they didn't know or couldn't advise on. She's a great lawyer and knows what she's doing but my only complaint would be her responsiveness which has improved.
Disappointed in the level of service provided. Unreliable in producing work on time. Noticed the attorney's website no longer works. Hard enough working through a divorce -- especially hard when your lawyer will not reply to phone or email messages.
Pretty much what the other reviewer said. There were times when I had no idea where the case was. Calls to the office were not returned and emails ignored. Really messed up the case with my separated spouse. Very disappointing.
Laura Irwin is very knowledgeable and highly ethical. Unfortunately, she is also unprofessional, careless and inattentive in her work. I have found myself repeatedly making corrections to documents she has drafted, have constantly needed to follow up with her to move things along, and have been very disappointed with the unresponsiveness of her office. Specifically, the draft complaint she filed on my behalf was completely inaccurate and did not reflect the particulars of my case. This caused a deservedly angry response from my spouse and has further complicated the case. It was clearly a cut and paste job from another client's complaint. This was AFTER I had made corrections to the complaint with her paralegal. Three weeks ago I sent her a letter outlining my concerns regarding the handling of my case. That letter has gone unanswered. I have recently written again asking if she plans to respond, and that letter too has been ignored.