We contracted Lisa specifically to recommend and make changes to an electronic document. We were told these changes would take only a matter of days and that the changes would be clearly marked so we could see where she had made edits.

However, it actually took several weeks for us to receive anything at all from Lisa, with no communication in response to our repeated inquiries. Furthermore, the final product was not what we had asked for. We were given a pdf document, which could not be edited and did not indicate where changes had been made. When we asked for a word document version the law firm admitted they had lost the original document but refused to make any effort to deliver on what we had originally agreed.

While we found our initial consultation with Lisa to be a positive experience -- she came off as very competent -- our subsequent experience with both Lisa and her firm was very unprofessional and makes us loathe to recommend them to anyone else.