Mr. Cohen was thorough, kept us informed of all the steps involved (and even asked us if we wanted to know all the steps!), good communication. Always willing to answer our nervous questions - very patient and calm. I thought litigators were going to be vicious from the start. He was calm all the way through and just used logic and law to smash the other guy to bits. Calmly, and was very good at calling people by their honorific. Your honor, Oposing Counsil, may I suggestion you look at it thus way. Very impressive.p