Thank you. I will attempt to convey this to them again, and if they are not responsive then I will follow the rest of your instructions. Could you tell me - are they responsible for replacing our totally demolished fence from their first tree that fell on our property? Thank you so much.
Well, you would certainly think so - however, you would have to be able to make the argument that they were aware of the danger the trees posed and chose to ignore the danger and thus are responsible for the damage that happened as a result of their inaction. Take lots of pictures. You may need them if you end up in small claims court on this matter. Hopefully, they will decide to be good neighbors and do the right thing without it having to come to a court appearance.
Well, they were not good neighbors - a door slammed in our faces was the response! However - I did then do as you suggested, I contacted the code enforcement dept and was pleasantly surprised - they are headed over there today to check out the trees and give them a notice that they must remove the trees in 30 days. Amazing - no letter, no photos needed - just a simple phone call. Thank you again for your help.
Excellent! Sorry the neighbors were unfriendly, unfortunately, that means that small claims may be your only avenue for recouping your expenses. You have to weigh the value of that (will you actually get any money?) over starting a squabble with unpleasant neighbors.