So we pulled the WATCH report. Everything is correct on there except it says he's both male and female and has green eyes (he has brown). Is that something we should be concerned with?
I can't say for sure. My primary practice is family law, so when I need WATCH reports it's to screen for potential issues with household members that might affect child placement, generally not for the benefit of the subject of the report. If I were getting a report for myself or a client and I found incorrect information like this it might raise red flags about possible identity theft if there is a female using his identity, or it could be as innocuous as someone checking the wrong box on a form, or there could be someone else who legitimately has the same name as him. Generally when there is a potentially problematic discrepancy or ambiguity we do a follow-up with fingerprints to make sure we have the right person's report, but that takes more time and money, so if it's not a problem with the employer and there are no issues with his credit report, that may not be necessary or worthwhile.
It all depends on what the employer will accept. Also, he may want to contact the background check service the employer uses to get them to remove the incorrect information--sometimes more effective if you have an attorney make that demand, but possibly worth a try to do it yourself.
I think we will have to contact the company that did the original check. The Employer terminated his employment because of the report Sterling infosystems gave to them. They stated we had 8 days to dispute the information on the report however they took well over 2 weeks to give us the report (wouldn't go over it over the phone either, we tried) so by the time we got it it was "too late". We've made the employer aware of the issue and they pretty much told him too bad because they have always used this company, etc.