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Smart, happy people    build amazing companies.

With this as our guide, we are committed to hiring the brightest minds that have both a bold entrepreneurial streak and a strong work ethic.

Open Positions

Insights Analyst

Avvo is looking for an Insights Analyst to join our growing Data Analytics team. This position will report to the Director, Advanced Analytics & Data Science and will be responsible for partnering with our Product team to identify key trends and opportunities for organizational and product growth.

Responsibilities:

  • Apply your expertise in quantitative analysis and data mining to identify trends and new opportunities
  • Develop best practices for product instrumentation and experimentation, and communicate those to product and engineering teams
  • Work closely with product teams to drive product innovation through actionable analytics
  • Answer product questions by using appropriate statistical techniques on available data
  • Analyze and interpret the results of product experiments and a/b testing
  • Drive the collection of new data and the refinement of existing data sources

Position Requirements:

Necessary:

  • Quantitative Degree (Mathematics, Computer Science, Engineering, Statistics, etc.)
  • 3+ years post-academic experience
  • Highly proficient in SQL
  • Proficient in statistics
  • Ability to communicate complex quantitative analyses in a clear, precise, and actionable manners to audiences as varied as data scientists and executives
  • Able to investigate both data and business processes

Nice to Have:

  • Experience with click stream data (raw web analytics data), knowledge of of HTML, JavaScript, and URL structures
  • Machine learning knowledge (applying statistics to large datasets)
  • Knowledge of R, Python, or similar
  • 5+ years experience as a Product Analyst or relevant role
  • MBA

To apply for this job, either use the 'Apply' link below or email a resume and cover letter to jobs@avvo.com mentioning the position in the subject.

Data Scientist

Avvo is looking for a Data Scientist to drive overall business growth through trend analysis and market opportunities. This is a new position and will report to the Director, Advanced Analytics & Data Science.

Responsibilities:

  • Apply your expertise in quantitative analysis and data mining to identify trends and new opportunities
  • Develop best practices for product instrumentation and experimentation, and communicate those to product and engineering teams
  • Work closely with product teams to drive product innovation through actionable analytics
  • Answer product questions by using appropriate statistical techniques on available data
  • Analyze and interpret the results of product experiments and A/B testing
  • Drive the collection of new data and the refinement of existing data sources

Position Requirements:

Necessary:

  • Quantitative Master's degree (Mathematics, Computer Science, Engineering, Statistics, etc.)
  • 5+ years experience as a Product Analyst or relevant role
  • Highly proficient in SQL
  • Highly proficient in statistics (with strong expertise in machine learning)
  • Knowledge of R, Python or similar
  • Ability to communicate complex quantitative analyses in a clear, precise and actionable manners to audiences as varied as data scientists and executives
  • Independent, investigative mindset. Demonstrate ability to complete analytics projects with minimal direction

Nice to Have:

  • Experience with click stream data (raw web analytics data), knowledge of of HTML, JavaScript, and URL structures
  • Hadoop knowledge
  • MBA

To apply for this job, either use the 'Apply' link below or email a resume and cover letter to jobs@avvo.com mentioning the position in the subject.

Technical Program Manager

We are looking to add a Technical Program Manager to our growing Business Intelligence team! The ideal candidate has a strong background in software development. You will be responsible for the data governance processes, interact cross-functionally with all Avvo teams and be responsible for defining and maintaining product roadmaps. Maturity, high judgment, negotiation skills, ability to influence, analytical talent and leadership are essential to success in this role.

Responsibilities:

  • Interact with cross-functional teams in gathering, analyzing and synthesizing business requirements into technical product documentation
  • Own Avvo data governance processes and framework including documentation such as data systems dictionary, process flows, metric definitions etc.
  • Ensure KPI’s are properly tracked and maintained across multiple analytical platforms.
  • Collaborate with cross-functional teams in building advance analytic systems such as A/B testing platform, predictive modeling and real time analytic
  • Work with cross-functional teams in Campaign tagging, publish reports and dashboard in Google Analytics.
  • Work with Finance team in building /Supporting Financial operations, revenue accounting and reconciliation systems. Integrate Financial Systems with Data warehouse for reporting.
  • Work with Business units in triaging and prioritizing the data issues and supporting existing systems
  • Define and maintain product roadmap, track timelines and deliverables using Agile methodologies

Position Requirements:

Must Have:

  • MS/BS in Computer Science, Engineering or Technical Science
  • Experience in internet advertising business, e-commerce, or a related field
  • Solid understanding in tracking and analyzing the web analytics data. Experience in Google Analytics preferred
  • 2 + year of program management experience
  • Minimum 3 years software development experience using SQL/ NoSQL databases, ETL and BI tools like (Tableau, Informatica, BO, Cognos etc.), programming language like (Java, Python etc.)

Good to Have:

  • Minimum 1 year Experience working on Hadoop stack (e.g. Hive, Hbase, Flume, Pig etc.)
  • Experience with predictive technologies or recommender systems
  • Experience on order management and financial transaction system

To apply for this job, either use the 'Apply' link below or email a resume and cover letter to techjobs@avvo.com mentioning the position in the subject.

Software Developer - Realtime Analytics Infrastructure

You will be responsible for building a new infrastructure to support realtime analytics. You will work with a smart, driven team to transform Big Data into applications and services that help delight, connect, and inspire users. The successful candidate will have significant influence over the roadmap, feature set, and design of the overall architecture across all components of the Big Data pipeline: data quality, model and schema design, large-scale data processing, statistics, machine learning, and visualization.

Core Qualifications:

  • 5+ years proven experience building, debugging, and optimizing complex distributed systems.
  • Craftsmanship in distributed or data flow programming (Spark preferred, Cascading/Scalding, Crunch) with strong bias towards functional programming languages
  • Hunger for bleeding edge open source Big Data stacks is a must. Proficiency at working with open source projects is required. Extra bonus points for Apache project committers and contributors.
  • Independent and collaborative, exhibited personal initiative and strong ownership of projects, and a drive for results with the balance between quality and quantity.
  • A good learner, and a good mentor who inspires peers.

Preferred Qualifications:

  • Demonstrated ability to deep dive and deliver results with reliability, scale and performance optimizations.
  • Established history with Big Data technologies. Production engineering with Hadoop ecosystem, BDAS and realtime/reactive/streaming applications strongly preferred HBase, Spark/MLlib/GraphX, Kafka.
  • Created and productionalized data projects in one or more of these areas: statistical modeling, data mining, natural language processing, graph analysis, recommendation engine, regression/predictive modeling, social network analysis, or other machine learning techniques.

To apply for this job, either use the 'Apply' link below or email a resume and cover letter to techjobs@avvo.com mentioning the position in the subject.

Data Engineer

Avvo is looking for a Data Engineer to join its BI/Data Warehouse team. This position will be responsible for building next generation Business Intelligence solutions using Big Data technologies such as Hadoop and Spark. You will be delivering actionable intelligence and present them through rich visualization. The ideal candidate will also have familiarity integrating SaaS platforms (like AdWords, Google Analytics, Sales Force, Exact Target etc.)

Basic Qualifications

  • BS in Computer Science, or similar technical field.
  • 4+ years of related work experience (data engineering or data warehousing)
  • Strong experience in SQL programming
  • 2+ year experience with at least one programming language (Python, Java, or Scala)
  • Strong problem solving and data analysis skills
  • Experience in designing and deploying production supported dimensional models, star schemas, and/or data marts will be added advantage
  • Experience with Hadoop ecosystem strongly preferred Hive, Oozie, Sqoop, HBase, Impala, Spark.

To apply for this job, either use the 'Apply' link below or email a resume and cover letter to techjobs@avvo.com mentioning the position in the subject.

Data Acquisition Technician

Avvo seeks an experienced data entry person to join our thriving, busy Customer Care team! Successful candidates have great attention to detail, a strong ability to multi-task and enjoy learning and working with technology. The ideal candidate would also enjoy working with a small group of like-minded people, in a collaborative, friendly and relaxed atmosphere.

Responsibilities:

  • Input and manage large amounts of information
  • Quality control own and others' work
  • Meet data entry goals for quantity and quality

Qualifications:

  • Minimum of 2 years of experience with data entry and/or administrative work
  • Attention to detail and accuracy in data entry
  • Intellectual curiosity
  • Strong Internet research skills
  • Ability to work on a computer for extended amount of time and stay focused on repetitive tasks
  • Basic knowledge of word processing and spreadsheets (Excel)
  • Solid references
  • Legal office experience or domain knowledge a plus

To apply for this job, either use the 'Apply' link below or email a resume and cover letter to jobs@avvo.com mentioning the position in the subject.

Customer Care Representative

Avvo is currently looking for an experienced Customer Care Representative to be the front line contact via email and phone to our customers (consumers, lawyers/law firms). This position will be responsible for answering incoming calls, maintaining customer live chats and responding to emails in a friendly and timely manner.

Responsibilities:

  • Assist in responding to email and phone inquiries from lawyers and consumers with a positive attitude and quick response time
  • Troubleshooting and problem solving
  • Assist in implementing department goals and makes recommendations to management to improve efficiency and effectiveness
  • Support Customer Care Manager in daily tasks
  • Assist with data entry as needed

Qualifications:

  • Minimum of 2 years experience in an online and/or phone customer service role
  • Experience dealing with difficult customers in a professional, patient manner
  • Ability to work independently but have good instincts about escalating and prioritizing
  • Strong problem solving skills
  • Strong written and verbal communication skills
  • Solid computer experience, including internet and Excel
  • Experience with ZenDesk a plus

To apply for this job, either use the 'Apply' link below or email a resume and cover letter to jobs@avvo.com mentioning the position in the subject.

Content Strategist

We are seeking a Content Strategist to join our newly founded Content Strategy team. Our content team plays a huge role in fulfilling the product vision, supporting marketing initiatives and identifying growth opportunities. You’ll be helping to identify how we can deliver Avvo’s user generated content to the market in unique ways.

Desired Content Skills and Characteristics:

  • Exceptionally strong use of qualitative and quantitative data to inform topic identification & creation.
  • Creative initiative identifying new ways to package and deliver content.
  • Comfortable being the content lead on key projects and rocking as a collaborative team member.
  • Attentive to the need for balance between user goals and business goals.
  • Applied understanding of semantic structure, taxonomy, and information architecture principles.
  • Understanding of search marketing as it applies to user experience and content discovery.
  • Interest in participating in the day to day content production tasks such as writing descriptions, short form articles and occasional long form content.
  • Ability to define and implement quality standards, voice & tone, and workflow processes.
  • Experience creating and maintaining an editorial calendar for content production.
  • Open-minded and willing to accept feedback on your work at many stages during a project.
  • Loves working with a blank canvas of ideas in addition to evolving existing topics, and solving complex content problems.
  • Define and communicate CMS needs to product and development teams.

Desired Background:

  • A degree in Technical Communication, UCD, English, Library Science or related field.
  • 5+ years working in professional environments (ideally in-house, and team based).

Super excited if you also have:

  • Background managing UGC.
  • Community Management experience.
  • Familiarity with tracking trending industry topics and creating related content.
  • Experience managing tags and tagging content.
  • Used Google Analytics to measure content goals.
  • Diverse experience with a variety of products and content strategies.

To apply for this job, either use the 'Apply' link below or email a resume and cover letter to jobs@avvo.com mentioning the position in the subject.

UX Designer

As a UX Designer at Avvo, you will make a real impact on the vision of our product. Our UX team has strong support at the executive level: we have our proverbial seat at the table, so you’ll have a real say in our direction (and not be just another cog in a corporate machine).

Well-rounded UX chops are table stakes for this position, but our primary concern is finding the right fit for our tight little band of designers. Avvo’s web and mobile products are already market-leading and we have big plans in the works—come check us out!

Desired Design Skills and Characteristics:

  • Exceptionally strong in interaction design and cross-device user experience
  • Visual design skills are a plus
  • Can balance thinking big & thinking practical
  • Can work independently and lead projects, and can also be a collaborative team member
  • Comfortable communicating design thinking to all levels of management and stakeholders
  • Can work low-fi (sketching & whiteboarding), and hi-fi as appropriate
  • Can conduct your own lightweight usability research when needed, as well as partner with dedicated researchers on deeper aspects
  • Ability to create interactive prototypes is a plus
  • Familiar with, but not dogmatic about Lean & Agile UX thinking

Desired Experience:

  • A degree in HCI, Industrial Design, UCD, or related field is preferred
  • 3+ years working in professional environments. Ideally in-house, and team based

In your portfolio, we'll be looking for the following:

  • Ability to communicate your ideas by whatever means necessary, be it sketching, wireframing, or interpretive dance
  • Examples of taking projects from early ideation to execution
  • Diverse experience with a variety of products and platforms (responsive web, iOS, etc.)
  • Ability to create superb designs by leveraging advanced knowledge of grid systems, layout, and composition
  • Experience designing elegant interaction states and transitions

To apply for this job, either use the 'Apply' link below or email a resume and cover letter to jobs@avvo.com mentioning the position in the subject.

Mobile Developer

We are looking for a Mobile Developer with a zeal for working with the latest mobile and web technologies in a collaborative team environment. In this role, you will design, develop and create iOS and Android applications for new and existing Avvo products. You will work closely with Product Management, UX Design and other Engineering teams to seamlessly blend Avvo into the iOS and Android market.

Requirements:

  • 5+ years of software development
  • 3+ years of professional mobile app development on iOS/Android (minimum 1 year of each)
  • History of shipping multiple apps (by yourself or on a small team)
  • Experience writing apps that communicate with server-side APIs
  • BS in Computer Science or related field highly preferred

Bonus Experience:

  • Experience building REST APIs in Ruby on Rails
  • Experience shipping the same app on iOS and Android platforms
  • Previous experience mentoring junior developers
  • Demonstrated passion for building software. Huge kudos if you have built and/or maintained side projects or open source software

To apply for this job, either use the 'Apply' link below or email a resume and cover letter to techjobs@avvo.com mentioning the position in the subject.

Full-Stack Software Developer

We're looking for experienced Software Developers who can help us take our products from conception to completion. You will work closely with Development, Design and Product teams to shape the direction of Avvo's leading Internet and legal products. This is a great opportunity to be on the leading edge of building from the front end to the database layer.

We use whatever tools and technologies we think are best for the situation, including Ruby, Rails, Redis, Solr, Git, Chef, SASS/Compass, neo4j, Sinatra, Objective-C, and EC2.

We're looking for:

  • Passion for building software. Huge bonus points if you've built or maintained open source software or side projects. (Send us your GitHub profile!)
  • Fluency in multiple programming languages. We're mostly built on Ruby, but you don't have to know it coming in.
  • Web development experience you should have some experience with the technologies a Web company uses, from HTML / CSS / JavaScript to SQL.
  • Enthusiasm for learning about new technologies and sharing them with your coworkers. We've seen huge productivity improvements from using new tech, so a keen eye for cool new stuff is a plus.
  • Collaboration with other disciplines you'll be working closely with designers and PMs, and it takes everyone's skills to build something remarkable.
  • A strong desire to build the best product for your customers, no matter how long it takes to get there.

About Us:

We focus on small, cross-discipline teams building Web, iOS and Android applications. When you're done, you'll get to extract stuff that would be useful to other people and open-source it. We're the team behind projects such as:

To apply for this job, either use the 'Apply' link below or email a resume and cover letter to techjobs@avvo.com mentioning the position in the subject.

UI Developer

We’re in the process of redesigning our entire site and are looking for a UI developer to help us. We’re constructing a new visual framework from the ground up—and you’ll be one of its chief architects.

You’ll work closely with our design team as we develop new web components for our site using HTML, CSS, and JS. You’ll face challenges in maximizing each component’s flexibility and versatility, while also considering established patterns and impacts to other components in the larger framework.

In this position, you will:

  • Help visual and UX designers with the technical considerations of new designs.
  • Build reusable components using HTML, SASS, and JS, focusing on flexibility and maintainability.
  • Document these components and work with application developers to get them on our website.

To do well, you’ll need:

  • A passion for building exceptional user experiences.
  • Strong HTML, CSS, and JavaScript experience.
  • Experience with a CSS preprocessor—we use SASS and make extensive use of its features.
  • Familiarity with a front-end framework, such as Bootstrap or Foundation.
  • Enthusiasm for learning about new technologies and best practices and sharing them with your colleagues.

Bonus Points for:

  • A degree in human-computer interaction, computer science, graphic design, or equivalent
  • Familiarity with Ruby / Rails (if not, we’ll teach you)
  • Experience with front-end MVC frameworks, e.g. Angular, Backbone, Meteor

To apply for this job, either use the 'Apply' link below or email a resume and cover letter to techjobs@avvo.com mentioning the position in the subject.

Lead Software Developer

Avvo is looking for a Lead Developer to oversee development on our next generation product. In this role, you will mentor and lead a team of full-stack developers and be a central point of contact in collaborating with Avvo design and product teams. You will be key in code review, test and team development and growth.

As a team lead, you’ll set the standard for code quality, make architectural decisions, mentor developers, and shape our development culture. You’ll be responsible for the development of an entire product line, and have the freedom to drive it in the direction you think is right.

At Avvo, we use whatever tools and technologies we think are best for the situation, including Ruby, Rails, Redis, Solr, Git, Chef, SASS/Compass, neo4j, Sinatra, Objective-C, and EC2.

We're the team behind projects like:

We're looking for:

  • Minimum 2 years as a Sr. Software Developer or Team Lead on a software project
  • Bachelor’s in Computer Science or related experience
  • Serious passion for building software. (Huge bonus points if you've built or maintained open source software or side projects. (Send us your GitHub profile!))
  • The ability to identify and institute software best practices throughout a team and organization.
  • Someone who can provide technical leadership. You should be comfortable mentoring new developers, sharing knowledge across the team, driving a new project or feature, helping the team set good estimates, and thinking about how projects and teams will interact on a strategic level.
  • Experience working on a large software project over several years. You should be able to reliably add features to shipped code, identify and reduce technical debt, participate in the product design process, estimate accurately, and provide quality feedback to the rest of the team.
  • Enthusiasm for learning about new technologies and sharing them with your coworkers. We've seen huge productivity boosts from using new tech, so a keen eye for cool new stuff is a plus.
  • Collaboration with other disciplines you'll be working closely with designers and PMs, and it takes everyone's skills to build something remarkable.
  • A strong desire to build the best product for your customers, no matter what it takes to get there.

To apply for this job, either use the 'Apply' link below or email a resume and cover letter to techjobs@avvo.com mentioning the position in the subject.

Software Test Engineer

Avvo is looking for a Software Test Engineer to partner with existing development, design and product teams in the creation and execution of a new product for 2015.

Responsibilities:

  • Ownership of testing in an important new business unit
  • Working as an integral part of multi-discipline software SWAT team
  • Review / Edit / Author test plans / specifications
  • Triage of new bugs and review of old bugs
  • Rapid testing for immediate deployments
  • Overview / auditing of offshore testing needs

Requirements:

  • Overall software testing experience 3+ years (STE or SDET)
  • Experience writing test cases and test plans
  • Experience reporting bugs
  • Great communication skills - written and verbal
  • SQL
  • BA/BS degree in Computer Science, Information Technology, a related field or equivalent experience

Nice to have:

  • Internet/Web industry testing experience (bonus points for eCommerce experience)
  • Mobile app testing
  • Advanced SQL
  • Some experience writing code (bonus points for Rails / Ruby)
  • Experience with test automation frameworks (bonus points for Selenium)
  • Experience with security Testing

Your past experience is important, but not as important as your motivation and creativity. We will provide the environment and the guidance needed to grow your skill set!

To apply for this job, either use the 'Apply' link below or email a resume and cover letter to techjobs@avvo.com mentioning the position in the subject.

Payroll Admin/AP Specialist

Avvo is growing, and we now have about 250 employees. The Payroll Administrator is a new position, and will report to the Controller. This person will own the payroll process end-to-end, will handle confidential information and manage multiple priorities in fast paced environment. The ideal candidate is passionate about integrity, accuracy, process improvement and customer service. We’re a small (and growing!) team at Avvo, so in addition to payroll, this position will also support the Controller with various accounting and administrative items across all functions of the team.

Responsibilities:

  • Input and process multi-state, semi-monthly payroll, including review of benefit deductions, liens, garnishments and monthly commissions for 250+ person company
  • Review and input time and attendance information into payroll software, ensuring required approvals have been obtained
  • Review and verify quarterly and annual payroll tax reconciliation reports
  • Complete year-end payroll requirements, such as review of W-2 and 1099 forms, and annual audits and reconciliations
  • Update employee status changes, including terminations and calculating paid time off payouts
  • Comply with the regulatory standards and policies and procedures of payroll processing
  • Maintain a current knowledge and awareness of the payroll processing system and changes related to wage and tax laws
  • Work with Controller to develop internal control policies, procedures and documentation.
  • Coordinate with HR to ensure that the process flow between departments scales with company growth
  • Processing of monthly credit card receipts for all corporate card holders, including gathering receipts, coding expenses, and entering into accounting software.
  • Special projects as assigned

Position Requirements:

  • 5+ years payroll experience
  • Experience with ADP Payroll
  • Associate or Bachelor Degree
  • Intermediate Excel skills
  • CPP preferred
  • Experience with NetSuite a plus
  • High level of integrity
  • Ability to work efficiently and under multiple deadlines

To apply for this job, either use the 'Apply' link below or email a resume and cover letter to jobs@avvo.com mentioning the position in the subject.

Director, Financial Planning & Analysis (FP&A)

Avvo is growing quickly, and we are expanding our finance team. As Director of FP&A, you will have an opportunity to build and lead a high-impact FP&A team, while also working hands-on to deliver business insights to our organization. Reporting to the CFO, the successful candidate will be joining a fun, fast paced, high-growth company and will leverage their proven FP&A experience in this newly created role. This is a critical and highly visible role, requiring an ability to develop strong working partnerships with senior business leaders, as well as developing and mentoring a team. Attention to detail, sharp analytical skills, high integrity, willingness to roll up your sleeves, and the desire to continue to build a successful company are must haves.

Core Responsibilities include:

  • Create and manage financial planning, budgeting and forecasting processes; monitor and communicate progress toward achievement of financial objectives; identify trends driving variances to plan and make recommendations to leadership.
  • Build long-term model based on business metrics to support long-term financial plan.
  • Actively partner with leadership team and business leaders to provide insight, inform decision-making, and drive strategy.
  • Identify risks and opportunities to management, recommend strategies to achieve company financial goals.
  • Select and implement software to manage budgets and rolling forecasts.
  • Work with Accounting team to implement and prepare timely, monthly reporting and analysis of operating results.
  • Manage and execute ad-hoc analytical requests.

Qualifications:

  • Bachelor’s degree in Business or Economics, MBA or CFA preferred.
  • 10+ years of progressively responsible experience leading Financial Planning & Analysis teams in a corporate environment, preferably in a public company.
  • Exceptional financial modeling and scenario analysis skills.
  • Great technical skills, including advanced Excel skills. Knowledge of Tableau and Google Analytics a plus.
  • Ability and desire to optimize business processes and the use of technology.
  • Excellent interpersonal skills and ability to interact with all levels of the organization.
  • Outstanding written and verbal communication skills, including presenting analysis and information to senior management and external parties.
  • High attention to detail, a strong ownership-ethic and intense focus on accuracy and accountability.
  • Energy and passion for delivering results in a fast-paced, data-driven environment.

To apply for this job, either use the 'Apply' link below or email a resume and cover letter to jobs@avvo.com mentioning the position in the subject.

Sr. Accountant

Avvo is adding a Senior Accountant to our growing finance team. We are looking for candidates who are excited to take on new challenges and grow their skills in a fast paced and dynamic environment. This position offers a high-level of independence, professional growth and the opportunity to be a part of a collaborative team. The Senior Accountant will report to the Director of Finance. This successful candidate will have a high level accountability, integrity, judgment, teamwork, and attention to detail.

Core Responsibilities:

  • Support month-end close functions including preparing journal entries, reconciliations, supporting schedules and analyses as needed
  • Prepare, summarize and communicate financial results including variance analysis and accounting issues
  • Coordinate and prepare presentation materials for monthly close meetings
  • Assist with preparing for financial statement audits, including providing supporting documentation, preparing audit schedules and financial statements
  • Assist with various accounting initiatives, including new system implementations and enhancements
  • Improve internal controls and work processes to protect company assets and ensure the accuracy of monthly financial reporting
  • Use accounting concepts, experience, analytical skills, and industry knowledge to resolve complex issues in creative and effective ways
  • Provide creativity and critical thinking, which inspires innovation and propels team members beyond the status quo
  • Assist with quarterly state tax reporting and preparation of annual tax returns.
  • Various ad hoc projects.

Requirements:

  • BA/BS degree in Accounting (preferred)
  • CPA – preferred
  • 4 -10 years of total professional experience (preferably mix of public accounting and private accounting for sizable high-tech company)
  • 3+ years public accounting experience – preferred (Big 4 experience is a plus)
  • Understanding of US GAAP and accounting concepts
  • Ability and desire to optimize business processes and the use of technology
  • Excellent interpersonal and written communication skills
  • Must be a self-starter and able to work in a demanding environment balancing multiple priorities and deadlines
  • Detail oriented, with strong analytical and problem solving skills
  • Ability to manage change, accepting the challenges in managing our fast paced growth
  • Advanced Microsoft Excel skills and ability to work with large amount of data
  • Experience with ERP software (NetSuite preferred)

To apply for this job, either use the 'Apply' link below or email a resume and cover letter to jobs@avvo.com mentioning the position in the subject.

Help Desk Specialist

Avvo is looking to expand its Helpdesk team! The Helpdesk Specialist is responsible for troubleshooting and maintaining the corporate desktops and laptops in use by Avvo. Our ideal candidate will be well versed in Windows and Mac OS X technical support, able to replace internal computer components, and experienced managing Active Directory users.

Responsibilities:

  • Field incoming help requests from end users via ticketing system, telephone or walk-up in a courteous manner
  • Ability to prioritize and schedule tasks in a high-volume environment. Escalate problems (when required) to the appropriate resource
  • Build rapport and elicit problem details from employees of varying levels of technical knowledge
  • Record, track, and document the help desk problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
  • Diagnose and resolve unique, non-recurring problems
  • Set-up complete computer systems for new employees, from image to employee desk
  • Provide support for mixed platform environment: Win7, Mac OS, Android, IOS, tablets, laptops, desktops and VOIP phone system
  • Support of Audio/Video for meetings, conference rooms and company events with all levels of staff
  • Train end users on software and various other applications and hardware
  • Able to lift up to 50 lbs.

Minimum Technical Qualifications:

  • 1+ years of experience in a corporate Helpdesk team environment
  • Previous experience with setup, configuration, troubleshooting of Windows and MAC OS desktop/laptop hardware and software
  • Knowledge of various email clients and productivity software
  • Knowledgeable in Active Directory, DNS, DHCP, Group Policy, NTFS share permissions, Google Apps a plus
  • Excellent written e-correspondence and verbal communication skills

To apply for this job, either use the 'Apply' link below or email a resume and cover letter to techjobs@avvo.com mentioning the position in the subject.

SEM Manager

Avvo is looking for a SEM Manager to join our growing SEM team. This role will report to the Sr. SEM Manager and is a great opportunity to drive the search marketing expansion for a leading legal consumer website.

Responsibilities:

  • Manage the set-up, analysis, and optimization of digital advertising accounts.
  • Ongoing account optimization: keyword and device bidding, targeting improvements, search query mining, keyword expansion, creative, landing pages, etc.
  • Maintain a dashboard for reporting and ongoing analysis and meet ongoing reporting requirements to keep the team informed on performance, optimization, and overall results.
  • Collaborate with internal teams and external partners to develop new capabilities and to test new strategies.
  • Develop and communicate ideas for improving strategies, practices and approaches, and ensure the successful implementation of those ideas.
  • Conduct competitive analysis, prepare reports on findings, and share the results with others.
  • Work closely with external partners and vendors to maintain support and keep up to date on new features and product capabilities.
  • Analyze daily performance and optimize bids based on results to maximize ROI and relevant traffic growth.
  • Forecast campaign performance and volume based on evolving set of company-wide metrics.

Required Skills & Experience:

  • 2+ years successful management of SEM/PPC/Paid Search accounts.
  • Managed $1 million+ in annual ad spend.
  • Managed over 1 million keywords.
  • Managed accounts in Google Adwords and Bing Ads.
  • Optimized bids manually and through 3rd party tools.
  • A track record of positive ROI and traffic growth.
  • Proficient in Google Analytics.
  • Excellent time management skills.
  • Ability to work independently with minimal direction and as a team player.
  • Ability to work in a changing environment with multiple goals.
  • Ability to compile and analyze data to make decisions.
  • Excellent communication and interpersonal skills.
  • Advanced skills in Microsoft Excel; must be able to use formulas, functions and create pivot tables.
  • Ability to drive results in a team-oriented environment and be 100% accountable.
  • Ability to make measurable progress on multiple high priority items simultaneously.

Preferred Background & Experience:

  • B.A. / B.S degree in Marketing or Business.
  • Google AdWords certification.
  • Knowledge of paid search best practices, bid management systems, keyword development tools, affiliate marketing and industry research.
  • Proficient in SQL, HTML, Regex, and Excel Macros

To apply for this job, either use the 'Apply' link below or email a resume and cover letter to jobs@avvo.com mentioning the position in the subject.

Ad Operations Manager

We are looking for a highly motivated, driven and numbers obsessed individual with a high analytical aptitude and background to play a critical role in our overall growing success. This position is an integral piece in the success of Avvo’s advertising strategy as it serves to drive key revenue generating initiatives by providing inventory, pricing and traffic management recommendations to cross-functional management teams. In this role, you will also assist in identifying and qualifying new business opportunities while keeping a pulse on competitive intelligence. The right candidate will be exceptionally organized with the ability to manage multiple ongoing projects with rapidly altering priorities and tight deadlines.

Responsibilities:

  • Deliver revenue and/or acquisition goals through management of inventory and pricing new inventory. Secure inventory through on-going account management
  • Coordinate with SEM team to leverage revenue optimization
  • Evaluate market trends and provide analysis and recommendations to management
  • Provide meaningful performance reporting analysis to the executive team on market performance and long-term activity goals
  • Develop and drive sound recommendations/action plans based on insights from data analysis to optimize revenue
  • Coordinate with other Avvo teams and functional areas to create and implement innovative business solutions aimed at building a strong market presence and attractive value propositions

Requirements:

  • Demonstrated understanding of market demand and supply dynamics
  • Possess the ability to understand and optimize yield strategies to drive revenue management and maximize business opportunities
  • Develop and present relevant and insightful analyses including performance analysis, market analysis, and competitor analysis and implement meaningful action plans based on the derived recommendations
  • Strong communication skills; including fundamental presentation skills and the demonstrated ability to articulate ideas clearly and appropriately influence others
  • Demonstrated ability to establish and adhere to priorities in a fast pace environment
  • Bachelor’s degree in Business Administration or a related field
  • 5+ years experience as a business analyst or in an operations role.
  • Intermediate/Advanced Proficiency in MS Excel
  • Experience using Tableau is a plus

To apply for this job, either use the 'Apply' link below or email a resume and cover letter to jobs@avvo.com mentioning the position in the subject.

Legal Marketing Manager

Avvo is looking for an experienced marketing professional to play a key role on Avvo’s legal industry marketing team, leading efforts to grow Avvo’s active attorney base and directly supporting Avvo’s revenue goals. The ideal candidate is business and metrics driven, operationally organized and loves working with a team to develop and execute on strategies and programs that deliver results.

Primary Responsibilities:

  • Develop and lead cross-team execution of a multi-channel plan for growing Avvo’s base of active attorneys, marketing the right Avvo products to the right attorneys, and fueling sales
  • Lead outbound calling program to maximize attorney base growth
  • Lead development of strategic plans for testing and scaling other programs to maximize attorney base growth
  • Diligently monitor performance of all acquisition programs relative to plan and make adjustments in order to achieve goals
  • Serve as expert for available attorney base metrics, leveraging deep understanding of attorney base metrics for effective marketing program design and execution
  • Collaborate closely with product management team to ensure strong alignment between marketing programs and attorney product experience
  • Provide strategic and operational support for other marketing programs managed by other legal industry marketing team members

Job Requirements:

  • 4-6 years of relevant work experience, particularly in B2B online marketing
  • Expertise in demand generation and acquisition programs
  • Highly results-oriented, with demonstrated ability to make data-driven decisions
  • Proven track record of successful operational execution
  • Experience with CRM and/or Marketing Automation software a plus
  • Call center experience a plus
  • Self-starter with proven ability to manage multiple projects and logistical details in a dynamic and fast-paced environment, often under ambiguous circumstances

To apply for this job, either use the 'Apply' link below or email a resume and cover letter to jobs@avvo.com mentioning the position in the subject.

Business Development Manager

Avvo is seeking an exceptional business development professional in a high profile role to drive partnership opportunities that fuel Avvo’s ongoing growth. You will collaborate closely with external partners and internal stakeholders to execute partnerships in support of Avvo’s advertising and consumer services businesses. We are looking for a high performing BD generalist who is adept at hunting and closing prospects, analyzing opportunities and negotiating agreements. This position has a high level of visibility, and you will need to be a strong leader, able to communicate clearly and compellingly internally and externally. We are looking for someone who is ready to roll-up their sleeves and tackle an interesting and challenging opportunity.

Responsibilities:

  • Prospect, close, and manage business development partnerships that drive traffic, contacts or other key metrics in support of Avvo’s advertising business
  • Develop and execute on a partnership strategy designed to drive adoption of Avvo Advisor, Avvo’s new flagship consumer product.
  • Work with the analytics and finance teams to develop forecasts and methods for testing deal assumptions
  • Support Avvo’s product teams in licensing or other deals that improve Avvo’s consumer experience
  • Present and articulate complex concepts to cross functional audiences.
  • Evaluate new inbound prospects
  • Identify and propose creative new partnership opportunities or structures

Qualifications:

  • 5+ years relevant experience in business development at a consumer internet company
  • Expertise in online advertising
  • Familiarity with online directories is a plus
  • Track record of excellence and delivering results
  • Very strong teamwork skills and proven ability to partner across an organization to get stuff done
  • Demonstrated ability to engage and influence C-level executives
  • Strong verbal and written communications skills
  • Passion for working with external partners and growing businesses
  • Strong analytic and project management skills
  • Overall, a highly driven, results-orientated, creative, intellectually curious, problem solver who enjoys working with partners
  • Bachelor’s degree and willingness to travel up to 40% required.

To apply for this job, either use the 'Apply' link below or email a resume and cover letter to jobs@avvo.com mentioning the position in the subject.

Product Manager

We are looking for a passionate Product Manager to drive new product initiatives that will propel our growth to the next level. The ideal candidate is both strategic and detail oriented, and has a great blend of both business and technical experience.

Responsibilities:

  • Define and prioritize business requirements for new products and enhancements by conducting consumer research, competitive analysis, and data mining exercises.
  • Drive a solution set across teams (primarily UI Designers, Engineering, and Marketing) through business requirements, product contracts, and market positioning.
  • Work cross-functionally to manage bottlenecks, provide escalation management, anticipate and make trade-offs, balance business needs versus technical constraints, and maximize business benefit while ensuring consistent customer experiences.
  • Conduct business analysis, including forecasting, monitoring, and reporting business KPIs.
  • Evaluate potential partner relationships for the products.

Requirements:

  • A strong background (5+ years) in consumer facing web product management and/or technical program management.
  • Sound business judgment, high degree of creativity and innovation with proven ability to influence others.
  • Strong analytical thinking skills are critical to success in this position. Must be able to use hard data and metrics to back up assumptions and feature concepts.
  • Experience being a product owner in an Agile environment.
  • Knowledgeable in UX best practices and latest web technology trends.
  • Experience in developing UGC and/or social media site is a big plus.
  • Formal computer science background or equivalent a plus.
  • A bachelor's degree is required

About Avvo:

  • We value driven, out-of-the-box, high-performing people with a passion for our users and technology
  • We strive to attract the best and brightest – and continuously foster and develop our existing talent
  • Avvo uses whatever tools and technologies are deemed best for the situation; don’t know something? Come and learn.
  • We live by our values – we’re transparent. We’re daring but smart
  • We believe in growth: for our business, the user and our people. You’ll constantly teach and be taught at Avvo.

In addition to our unbeatable culture, we offer highly competitive pay, an amazing benefit package (we pay 100% of our employee premium costs and 50% of their dependents - plus 100% of your medical deductible), three weeks of vacation your first year (with time to actually use it) - and more!

To apply for this job, either use the 'Apply' link below or email a resume and cover letter to jobs@avvo.com mentioning the position in the subject.

Account Executive (Inside Sales Representative)

We are currently looking for stellar Inside Sales people to further develop our sales function. This position will grow Avvo’s product sales (advertising, websites, and software) markets and be a major contributor in building our business.

Key Responsibilities:

  • Heavy outbound calling to attorneys and legal firms.
  • Develop prospects through cold-calling, networking and marketing opportunities.
  • Present Avvo advertising solutions and software products to potential clients.
  • Negotiate and close sales opportunities.
  • Meet and exceed activity and revenue goals.

Qualifications:

  • Must have 3-5 years in a full cycle Inside Sales role.
  • Proven track record of driving revenue as a top producer.
  • Demonstrated ability to manage negotiations and close transactions.
  • Advertising, Software or Online B2B sales preferred.
  • BA/BS Preferred
  • Start-up experience a plus

Compensation:

$32,000 - $48,000 base salary plus commissions (average commissions range from $5,000 - $10,000 per month)

To apply for this job, either use the 'Apply' link below or email a resume and cover letter to salesjobs@avvo.com mentioning the position in the subject.

Account Manager

Avvo is seeking driven, self-starting Account Managers to further develop our client services and support functions. Our AMs are responsible for developing long-term relationships with key legal clients, advocating on their behalf and fostering their success using Avvo's existing advertising websites and software.

Responsibilities:

  • Manage an average of 450 clients while providing the highest level of customer service and support
  • Develop relationships with new clients
  • Prospect within your book of business to target opportunities for upselling/cross-selling other Avvo products and services
  • Assist clients in the design and content of their Avvo profiles and ads
  • Advocate on behalf of and assist all Avvo customers to the highest degree
  • Maintain existing relationships with a focus of continuously building new business for Avvo

Requirements:

  • BA/BS degree or applicable professional experience preferred
  • Strong attention to detail a MUST!
  • Understanding of Microsoft Office a plus
  • Salesforce or CRM experience a plus
  • Start-up experience a plus

Compensation:

$32,000 - $40,000 base salary plus commission (average annual take-home $65,000) In addition to our unbeatable culture, we offer highly competitive pay, an amazing benefit package (we pay 100% of our employee premium costs and 50% of their dependents - plus 100% of your medical deductible), three weeks of vacation your first year (with time to actually use it) - and more!

To apply for this job, either use the 'Apply' link below or email a resume and cover letter to jobs@avvo.com mentioning the position in the subject.

Salesforce Administrator

Avvo’s sales team has doubled in the last six months and we are looking for a strong, energetic Salesforce Administrator to join our organization. This individual will partner with the sales leadership and operations team in supporting the day-to-day Salesforce operations.

Responsibilities:

  • Support Avvo Sales Operations, Inside Sales and Client Relations by managing the Salesforce CRM application
  • Create and maintain user roles, security, profiles, workflow rules, etc.
  • Maintain the functional areas of data management, contacts, leads, campaigns, opportunities, quotes, dashboards and reports
  • Identify Salesforce usage problems and craft technical/communication plans to remedy
  • Manage ongoing support requests and administrative needs of users
  • Develop reports, dashboards and processes to continuously monitor data quality and integrity
  • Provide prompt and complete resolution to technical challenges and business issues
  • Write and deliver a training manual for all new and existing sales employees within Avvo
  • Synthesize requirements and design solutions that solve Avvo employee needs

Requirements:

  • Bachelor’s Degree
  • 2+ years of relevant experience with SalesForce
  • 3+ years of relevant technical and functional experience in application development
  • This role is highly visible – candidate must have excellent communication and presentation skills
  • Salesforce Certified Administrator highly preferred
  • Knowledge of business processes (sales, marketing, service, support)
  • Must be detail-oriented with strong abilities to prioritize, multi-task and perform effectively under pressure

To apply for this job, either use the 'Apply' link below or email a resume and cover letter to salesjobs@avvo.com mentioning the position in the subject.

Website Support Specialist

Avvo is looking to grow its websites product team with the addition of an entry-level Support Specialist. The ideal candidate has a strong attention to detail and proficiency in communication with clients and colleagues. This position is responsible for working closely with Avvo’s Website Project Specialists, Account Managers, and technical teams in taking websites through the build and revision process and providing ongoing support to website clients. This is a great opportunity for candidates who are interested in a future in project management, website design, or technical support.

Responsibilities:

  • Respond to email and phone inquiries from clients, Account Managers, and other stakeholders
  • Troubleshoot and resolve client requests and issues
  • Follow existing processes for requesting design or development support to meet client needs
  • Encourage clients to move through the website development process

Qualifications:

  • Bachelor’s Degree
  • Minimum 1 year experience in a corporate or customer service setting
  • Experience dealing with difficult customers in a professional, patient manner
  • Ability to work independently, with good instincts about escalating and prioritizing issues
  • Strong attention to detail, problem solving skills, and written and verbal communication
  • Experience with Microsoft Office (Excel, Outlook, and Word) required
  • Familiarity with WordPress and Salesforce a plus

To apply for this job, either use the 'Apply' link below or email a resume and cover letter to jobs@avvo.com mentioning the position in the subject.

Operations Manager (Websites)

Avvo is looking for an Operations Manager to take ownership of day-to-day operations of its websites product (http://www.avvo.com/for-lawyers/avvo-websites). The ideal candidate has experience analyzing product workflows and processes and is passionate about improving and streamlining operations while ensuring customer satisfaction. This position works closely with the team’s support specialists and developers to identify and solve production and operations issues and improve the product and customer experience.

Responsibilities:

  • Manage, analyze, and improve website production processes and team workflow
  • Participate in long-term planning to improve the website product and operations
  • Train, mentor, and manage customer support specialists
  • Manage workflow and deadlines of off-site team
  • Work with other Avvo teams to support and improve the websites product and overall customer experience
  • Establish processes to measure and improve quality assurance and customer satisfaction
  • Provide escalated customer support as needed

Qualifications:

  • Bachelor’s Degree required
  • 3+ years of experience managing operations or processes in a customer-focused environment
  • Experience with Microsoft Office (Excel, Outlook, and Word) required
  • Experience with WordPress, JIRA (or other issue tracking software), and Salesforce highly desired
  • Basic familiarity with HTML, CSS, and JavaScript/jQuery a plus
  • Strong leadership skills, with the ability to coach and mentor others
  • Previous experience in process and workflow improvement/implementation
  • Ability to set priorities and meet deadlines

To apply for this job, either use the 'Apply' link below or email a resume and cover letter to jobs@avvo.com mentioning the position in the subject.